Assist customers with reservations' modifications' and cancellations of transportation services. - Resolve issues and complaints quickly and thoughtfully' ensuring customer credentials are met. - Accurately document all customer interactions within the...
Resolve customer complaints and issues with professionalism and empathy. - Document all interactions accurately within the customer management system. - Collaborate with other team members to improve service delivery and customer satisfaction.
- Stay...
to determine need for repairs or replacement of furniture and/ or equipment
• Investigate and address complaints regarding poor housekeeping service
• Maintain an inventory of cleaning supplies
• Monitor and replenish cleaning products stock...
customer complaints' provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Keep records of customer interactions' process customer accounts' and file documents - Follow communication procedures' guidelines...
at the reception: check-in, check-out, billing, room changes, providing information, organizing shuttles, etc.Maintain an excellent appearance, a positive attitude, attention to detail, and strong interpersonal skills.Handle guest complaints according...
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