as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
• Quality Governance
• Help maintain the Quality Management System and support compliance with ISO 9001...
Nature and aim of the position
The role aims to support local operations by ensuring effective fraud monitoring, accurate transaction verification, and smooth coordination with central teams. The position contributes to the management of traveller...
and performance of third‑party sites through quality metrics, KPIs, trend analysis and periodic risk reassessments
• Ensures appropriate management and QA oversight of deviations, non‑conformities, OOS/OOT, complaints and quality events related to outsourced...
development of Corrective and Preventive Actions (CAPA).
• Market Complaint Support: Provide support on market complaints regarding serialized products, helping to facilitate investigations and verify product authenticity.
• Quality System Maintenance...
and performance of third‑party sites through quality metrics, KPIs, trend analysis and periodic risk reassessments
• Ensures appropriate management and QA oversight of deviations, non‑conformities, OOS/OOT, complaints and quality events related to outsourced...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Support in the processing of product returns and replacements;
• Support in the collection of complaints...
Handle complex customer complaints and approve retailer claims, ensuring accuracy and alignment with company policies.
• Prepare regular reports on service performance and KPIs for internal stakeholders and senior management.
• Oversee warranty...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Support in the processing of product returns and replacements;
• Support in the collection of complaints...
Handle complex customer complaints and approve retailer claims, ensuring accuracy and alignment with company policies.
• Prepare regular reports on service performance and KPIs for internal stakeholders and senior management.
• Oversee warranty...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Support in the processing of product returns and replacements;
• Support in the collection of complaints...
Handle complex customer complaints and approve retailer claims, ensuring accuracy and alignment with company policies.
• Prepare regular reports on service performance and KPIs for internal stakeholders and senior management.
• Oversee warranty...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Support in the processing of product returns and replacements;
• Support in the collection of complaints...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Support in the processing of product returns and replacements;
• Support in the collection of complaints...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Support in the processing of product returns and replacements;
• Support in the collection of complaints...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Support in the processing of product returns and replacements;
• Support in the collection of complaints...