basic service KPIs (e.g., response time, open/closed complaints, satisfaction rate).
Requirements:
• 5 years of experience in customer service, customer care, or complaintsmanagement roles, in automotive, mobility, or service industries.
• Advanced...
The Pantheon Iconic Rome Hotel, Autograph Collection-Roma
and resolve any issues or complaints promptly and effectively.
• Collaborate with the management team to plan and implement strategies for service improvement and guest experience enhancement.
• Train and develop new and existing staff, monitor performance...
failure investigations from the regulatory viewpoint.
• Work with customers/users to gather information/data to support investigations and complaintsmanagement.
• Monitor external sources/trends on emerging issues, including complaints, MDR trends...
and complaints. Special attention to key assigned accounts.
• Participate in proactive team efforts to achieve departmental and company goals.
• Building of airlines relationships, negotiations where needed.
• Complete accurate monthly reports as requested by...
Support Project Management team for excellent execution. Be the reference for Quality & Excellence culture, process and tools within Project Office. Ensure compliance to all requirements from Project Management process and customer standards.
Foster...
The Pantheon Iconic Rome Hotel, Autograph Collection-Latina
and resolve any issues or complaints promptly and effectively.
• Collaborate with the management team to plan and implement strategies for service improvement and guest experience enhancement.
• Train and develop new and existing staff, monitor performance...
and economic terms, in compliance with the planned times and safety standards, control of the relevant deviations with management of formal and substantial complaints, Assistance in drafting the annual budget for maintenance and investments (MEP systems related...
to escalate incidents as appropriate
• Partner with Store Operations in supporting the management of client queries, including complaints, requests for post-sale assistance, availability and other merchandising request
• Frequently attend educational...
una valutazione delle deviazioni emesse per determinarne la criticit e l’eventuale impatto su prodotti/ aree/ equipment, Effettuare escalation al management per le anomalie emerse, Valutare le deviazioni e approvarle in accordo alle cGMP, Collaborare...
complaints and support decisions made by sales advisersOperationsEnsure the maintenance, presentation and organisation of the shopEnsure payment procedures are followedMonitor expenditure on blindsSet up staff schedules as requiredManage the inventory...
and faxes. Liaise with other departments (e.g., housekeeping, sales, management) to fulfill guest requests and ensure seamless operations. Support the front office team with various ad-hoc tasks as needed. Address inquiries and provide information about the...
candidate for an internship project within the Marketing Communication Dept.
The planned activities are:
• Community Management and Social Listening - monitoring and moderating social media conversations
• Support in managing corporate social media...
delivery of a 5-star service standards.
• Handle guest complaints and special requests professionally and empathetically; escalate concerns to ADFB/DFB when needed.
• Maintain daily coordination with Kitchen, Housekeeping, Engineering, Stewarding, Bar...
customer complaints and support decisions made by sales advisers
Operations
Ensure the maintenance, presentation and organisation of the shop
Ensure payment procedures are followed
Monitor expenditure on blinds
Set up staff schedules as required
Manage the...
Reviewing country-specific procedures for Environmental, Waste and ComplaintsManagement, and Emergency Response.
• Managing the ISO 14001 environmental management system (and its continued compliance and evolution), involving close liaison with H&S, O&M...