Responsibilities - Handle customer inquiries regarding sports betting' including account management' betting options' and promotions via phone' email' and chat in Italian. - Provide clear and accurate information about betting rules' payment options...
regarding telecommunications services' billing' and account management via phone' email' and chat in Italian. - Provide accurate information on mobile and broadband plans' features' and promotions. - Assist customers with account issues' service activation...
inquiries regarding telecom products' services' and account management via phone' email' and live chat in Italian. - Provide detailed information about plans' pricing' and technical troubleshooting. - Assist customers with billing inquiries' account changes...
channels including phone' email' and chat. - Assist customers with inquiries related to telecom services' billing' troubleshooting' and account management. - Address customer complaints and resolve issues in a timely manner to ensure a positive experience...
in resolving any service
• related issues or complaints efficiently.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with team members to deliver a seamless customer experience and support business...
customers understand their features and benefits. - Assist customers with issues related to their accounts and transactions' ensuring swift resolutions. - Resolve any complaints and feedback effectively' aiming for high levels of customer satisfaction...
Big part of your day will be order management
• receiving' monitoring' and processing customer orders in Oracle.
• You will also handle complaints or any other requests from our clients.
• You can expect receiving requests primarily via email (CRM) or...
customer complaints' provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Keep records of customer interactions' process customer accounts' and file documents - Follow communication procedures' guidelines...
Lavoro Complaints Management a Catania – Offerte simili: