worldwide through our direct sales force and network of distributors.
Location: Saluggia, Italy
Role Purpose:
Ensure the efficient coordination of customerservice and logistics activities , including the warehouses, supporting order fulfillment...
teams and customers.
• Structured, results-oriented approach with a strong focus on customerservice.
• Customer oriented mindset.
• Fluent in Italian, English.
• Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage...
service orientation with the ability to build and maintain effective customer relationships.
• Excellent verbal and written communication skills both Italian and English
• Ability to work independently, manage multiple priorities, and make sound decisions...
cases.
Requirements
• Practical experience in customerservice, software support, or technical client care (open to both entry-level talent and experienced support professionals).
• Fluent Italian skills for client communication, strong English for...
and administration to operational follow up, ensuring agreements are respected, results are achieved, and new opportunities for growth within the customer’s company are identified.
• Act as a growth partner: monitor service performance, anticipate customer needs...
and available features
What We're Looking For
• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, CustomerService, Call Center, Technical Support, Helpdesk, or similar roles is a plus...
and stakeholder management
• Coordinate and monitor service provider SLA and OLA
• Take ownership of support tickets ensuring prompt and professional resolution
• Ensure strict adherence to SLAs for customer tickets and calls
• Act as single contact point between...
preparation and management of export documentation.
• Identify and resolve operational issues throughout the shipping process.
• Monitor activities to ensure a consistently high level of customerservice.
• Lead, support, and develop the operations team...
Questa posizione è in Leonardo
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• Proven experience in digitalizing and optimizing business processes within commercial and customer-facing domains
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