Primary Job Function
We are looking for a Next Gen Diagnosis Manager to join our CustomerService Diagnostics Team. This role will coordinate the development of future vehicle diagnostics, contributing to a new ecosystem of autonomous self...
progress and resolutions to maximize satisfaction
• ✅ Resolve customer issues efficiently while meeting established Service Level Agreements (SLAs)
• 🤝 Collaborate with internal teams to deliver a seamless customer experience
• 🎯 Contribute to quarterly...
and multicultural environment.
Location: Porto, Portugal (Onsite)
About the Role
As a CustomerService Representative, you will be the first point of contact for customers, providing professional and efficient support in both Italian and English. You'll handle...
delights its guests in Italy: quality standards across stores, customer feedback and reviews, service consistency as new locations open one after another. You'll work closely with Headquarters and with AI and automation tools in your daily work (yes...
expertise
• Program motion control and visualization interfaces
• Collaborate with the engineering and sales teams to ensure customer requirements are met
• Support customer training on system operation and maintenance
• Document service activities...
teams and customers.
• Structured, results-oriented approach with a strong focus on customerservice.
• Customer oriented mindset.
• Fluent in Italian, English.
• Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage...
outstanding service quality
✅ Your Qualifications
We're looking for someone who has: Native or fluent Italian (C1–C2 level)
Good command of English
Excellent communication and interpersonal skills
A customer-focused and solution-oriented mindset
Strong...
in technical support, ideally within a technical or engineering environment.
• Enjoys cross-border collaboration and working with international teams and customers.
• Structured, results-oriented approach with a strong focus on customerservice.
• Customer...
motion control and visualization interfaces
Collaborate with the engineering and sales teams to ensure customer requirements are met
Support customer training on system operation and maintenance
Document service activities and ensure transparency on...
and product-related cases.
• Support the AME Customer & Product Support Manager and Service Zone Managers on technical matters and product performance monitoring.
• Act as the liaison between the field and internal functions, coordinating actions with Quality...
complex technical issues.
• Conduct on-site investigations at dealer and customer locations, acting as the primary technical reference during critical vehicle and product-related cases.
• Support the AME Customer & Product Support Manager and Service Zone...
and prepare the technical handover for engineering, production and service, ensuring smooth collaboration and timely delivery. Travel readiness, English proficiency, and a proactive, analytical mindset are essential for success.
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listing, bidding,contract negotiation and signing, payment follow-up, and long-term relationship building.
• Gather and relay customer feedback, coordinate internal and external resources to improve customer satisfaction and service quality.
• Customize...
and prepare the technical handover for engineering, production and service, ensuring smooth collaboration and timely delivery. Travel readiness, English proficiency, and a proactive, analytical mindset are essential for success.
#J-18808-Ljbffr...
skills are advantageous, particularly Dutch.
• Background in customerservice, account management, inside sales or commercial support.
• Strong communication and organisational skills.
• Customer-focused mindset with strong problem-solving abilities...