As part of the CustomerService business unit, the CustomerService Specialist will support Missoni’s Senior Team in planning and executing activities to ensure a best-in-class customer experience across wholesale and retail stores.
You will hold...
Responsibilities
The CustomerService Manager will be part of Cassina Commercial Department and will be responsible for leading the CustomerService Team, directly reporting to the Cassina Commercial Director.
The ideal candidate will have a strong...
to provide premium class costumerservice. You will act as the prime contact for proactive analysis on Customer Account management and deal with in-depth and complex issues on customer accounts to increase customer satisfaction and maximize asset...
quarterly, monthly and weekly plans designed to maximize customer relationships and repair processes.
• Coaches Service Technician and/or Workshop Sales Team selling capabilities to increase contract sales.
• Manages performance and provides feedback...
efficiency.
Specifically, the resource will be responsible for:
Order Management
Customer & Contract management
Service administration
Customer relationship management & sales support
Daily communication with customers, providers and end-users...
production process
• Support the preparation of the technical instruction/documentation for Field Service Technicians and Customer in support of new repair, refurbishment or upgrade solutions
• Revise operation and maintenance manuals with latest learnings...
industry. A high degree of self-organization and the ability to work independently at customer sites, occasionally meeting demanding deadlines, is a prerequisite.
You will be responsible for on-site and remote service, preventive maintenance, upgrades...
the technical instruction/documentation for Field Service Technicians and Customer in support of new repair, refurbishment or upgrade solutionsRevise operation and maintenance manuals with latest learnings from maintenance & operation.Support global...
trained at one of our award-winning training centers.
• Domestic and international travel for initial training is required.
• Responsible for customerservice activities associated with updating, fixing, diagnosing, and repairing highly complex capital...
requirements.
• Successfully match customer pain/requirements to proposed solutions; help customers to solve problems with product usage.
• Negotiate and close service and new product opportunities.
• Responsible for Order Intake and Contribution Margin coming...
and delivering top-tier service that builds trust and loyalty. Your work will directly impact our customer satisfaction and brand reputation.
If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have...
the activities of the external service organization
• Identify, recruit, and maintain relationships with suppliers
• Use/improve/build potential partnerships with strategic players to achieve defined targets
• Coordination of customer support and order...
production process
• Support the preparation of the technical instruction/documentation for Field Service Technicians and Customer in support of new repair, refurbishment or upgrade solutions
• Revise operation and maintenance manuals with latest learnings...
customer requests relating to ongoing dossiers (technical requests, timing, payment conditions, etc.).
• Entry of internal orders for after-sales service (PPE, equipment, etc.).
• Coordination with the workshop to ensure the receipt and taking charge of the...
platform in the world.
Job Description
We build. We create impact.
Within the CSM department, you will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. Your missions...