Polti S.p.A., a leading company in the design and production of small steam appliances, is looking for a CUSTOMERSATISFACTION MANAGER to be included in the Strategic Marketing & Customer Engagement Department for its headquarters...
satisfaction.
• Document all customer interactions thoroughly in our CRM system for quality assurance.
• Work closely with the bookings and reservations team to manage and confirm customer orders efficiently.
• Stay updated on company services and the latest...
product inquiries' service
• related questions' and any issues they may encounter.
• Troubleshoot customer complaints and deliver effective solutions to ensure satisfaction.
• Document customer interactions and maintain accurate records in our CRM system...
customersatisfaction.
• Good problem-solving abilities and a technical mindset.
• Ability to multitask and manage customer inquiries in a fast-paced environment.
• Familiarity with customer service software and CRM applications is an advantage...
clients via phone' email' and live chat platforms. - Assist customers with inquiries about courier services' delivery timelines' and package tracking. - Resolve customer complaints and issues effectively' ensuring a high level of customersatisfaction...
with Spanish nice to have.
• Minimum of 3 years relevant experience in a complex' fast-paced customer service environment
• Positive' can-do attitude to ensure customersatisfaction and to go ", above and beyond",
• Able to communicate...
Providing attentive, efficient service to restaurant guests, taking orders, serving food and beverages, and ensuring customersatisfaction. They possess strong communication skills, attention to detail, and the ability to work effectively in a fast...
and transactions in our CRM system.
• Resolve customer complaints and provide effective solutions to ensure satisfaction.
• Collaborate with team members to improve customer service processes and policies.
• Stay up-to-date with product knowledge and company...
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