con diversi team interni (prodotto' marketing' customer experience) per migliorare la customersatisfaction. Qualifiche Chi cerchiamo: Stiamo cercando persone dinamiche' entusiaste e orientate alla crescita professionale.
Idealmente' possiedi: - Esperienza...
La risorsa sarà il principale punto di contatto tra il cliente e l’azienda, assicurando supporto tempestivo e professionale lungo tutto il processo di acquisto, dalla gestione dell’ordine fino al post-vendita, con un focus su customersatisfaction e problem...
la customersatisfaction. Qualifiche Chi cerchiamo: Stiamo cercando persone dinamiche' entusiaste e orientate alla crescita professionale. Idealmente' possiedi: - Esperienza in ruoli di customer success o post-vendita - Grande propensione al supporto clienti...
29 April 2026
Languages: Italian (native or C1) + English (B2+)
Responsibilities
• Provide customer support via phone, email, and chat
• Assist customers with service-related inquiries
• Ensure high customersatisfaction and service quality...
partner.
Gestione anomalie e problemi relativi ai pagamenti online.
Monitoraggio SLA e KPI tipici del customer service digitale (first reply time, resolution time, customersatisfaction).
Preparazione report periodici su volumi, tempi di gestione...
occupandosi dei contratti e dei principali reclami.
• Monitorare la CustomerSatisfaction al fine di proporre azioni volte ad aumentarla.
• Monitorare i KPI di business e dei servizi di qualità.
• Raccogliere le esigenze dei clienti, identificare...
CSAT (CustomerSatisfaction)
Utilisation
Time capture
Requirements
Proven experience and measurable success in client-facing roles within Saa S (ideally vertical), with either B2 B and/or B2 G experience.
Proven track record of building strong...
to highlight value achieved.
6. Cross-Functional Collaboration
Work closely with Sales, Product Management, and Support teams to drive customersatisfaction.
Share insights and feedback to inform product development and roadmap planning.
Participate...
Gestione della scaffalatura di negozio
• Gestione della customersatisfaction (spiegazione dei prodotti e assistenza al cliente per consigliare il prodotto più adatto in base alle esigenze del cliente)
• Gestione del display...
customer success plan.
Key Performance Indicators (KPIs): Adherence to Project SOWs and task completion estimates
Time to First Value (TTFV)
CSAT (CustomerSatisfaction)
Utilisation
Time capture
Requirements
Proven experience and measurable success...
As a Sommelier at Zuma, you'll pair exceptional wines and sakes with unforgettable moments, ensuring smooth service, maximizing sales, and delivering top-tier customersatisfaction. Elevate the Zuma dining experience with your wine and sake...
consistently met
• Handle customer feedback promptly, escalating issues to senior management when needed
• Support initiatives to optimize operations and enhance the guest experience
• Monitor and control costs while maintaining high standards and guest...
The Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to...
consistently met
• Handle customer feedback promptly, escalating issues to senior management when needed
• Support initiatives to optimize operations and enhance the guest experience
• Monitor and control costs while maintaining high standards and guest...