and complaints in a polite and efficient manner, gives further
instructions to the relevant staff if needed to ensure customer satisfaction and maintains a
record of all complaints received from all guests. Follow up when necessary.
Liaise and coordinate with...
through difficulties of individual associates.Resolve difficult customer issues and escalate to management when necessary.In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee...
and efficient manner and report guest complaints
and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is
performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained...
effectively
• Keep an agile work schedule to support business needs; including days, nights, weekends, holidays; must work 40hrs/week
• 2+ years of direct management experience
• 3+ years of customer service and/or retail experience; background in athletic...
Internal talents are grown to ensure a smooth transition in case of promotions and
transfers.
• At least one member of the team has a restaurateur background and experience outside of
the 5* hotel industry.
At Kempinski, Talent Development is a management...
through difficulties of individual associates.Resolve difficult customer issues and escalate to management when necessary.In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee...
Manager
DEPARTMENT: Food & Beverage
REPORTS TO: Food & Beverage Head of Department / Assistant Food & Beverage Head of Department
NATIONALITY: Eligible for a working permit in Italy
EDUCATION: BA/BSc in Hospitality Management or related field...
management for sales and consignment orders received for a given market. The role will ensure all orders are processed accurately and on time' within agreed targets. We offer an undeniably great working environment' giving plenty of opportunities for growing...
through role:play, providing tips and talking through difficulties of individual associates.
• Resolve difficult customer issues and escalate to management when necessary.
• In absence of store management, responsible for processing post:void transactions...
Manager
DEPARTMENT: Food & Beverage
REPORTS TO: Food & Beverage Head of Department / Assistant Food & Beverage Head of Department
NATIONALITY: Eligible for a working permit in Italy
EDUCATION: BA/BSc in Hospitality Management or related field...
Summarize the Q&, A and log in to the knowledge management tool. - Promptly escalate critical/ high-risk cases to the appropriate authority. - Coordinate with other teams/ departments to resolve customer issues' follow-up' and make sure close-loop to...
are looking for:
JOB TITLE: Bartender
DEPARTMENT: Food & Beverage
REPORTS TO: Assistant Bar Manager / Bar Manager
NATIONALITY: Eligible for a working permit Italy
EDUCATION: BA/BSc in Hospitality Management or related field, preferably from hotel...
hotel management.
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner
and report to Head of Department / Assistant Head of Department ensuring that the
follow up is-performed with the guest.
• Ensure that the opening...
Service Agent is the first point of contact for our external customers ON/OFF Trade and our internal stakeholders. He/She is responsible for customer relationship management' coordinating all requests and complaints' and is owner end-to-end of the order-to...
candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Management of consumer requests relating to Information and Complaints through...