of any complaints and claims; - Management reported problems and shared them with the various company departments
Skills & qualifications
• Native-level proficiency of French e Dutch is required, both spoken and written
• Professional proficiency...
exceptional guest experiences
• Analyze guest feedback and implement improvements to enhance service quality and satisfaction
• Address guest concerns and complaints professionally and promptly, ensuring resolution and satisfaction
• Develop and implement...
promptly and effectively.
• Ensure strict compliance with internal procedures, standard operating guidelines, and brand standards.
• Handle complex guest requests or complaints, anticipating needs and ensuring full guest satisfaction.
• Actively promote...
Handle guest inquiries and requests in person and over the phone.
• Manage reservations, including modifications and cancellations, using the hotel's property management system.
• Provide information about hotel services, amenities, and local attractions...
embodying Hermès culture and values.
People management and development
• Plan daily activities, setting objectives and assigning tasks to the team;
• Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal...
Hosco
A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing...
Ready to advance your career in luxury spa and wellness management?
As we prepare for our imminent reopening, we are seeking aSpa Managerto join our Wellness Team.
San Clemente Palace Venice – www.sanclementepalace.it
Awarded “Best Hotel...
products and services via phone' email' and chat in Italian. - Provide accurate information about product features' benefits' and troubleshooting techniques. - Assist customers with account management' subscription questions' and technical issues related to...
Hosco A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing...
and weddings.
JOB TITLE: Bartender
DEPARTMENT: Food & Beverage
HOTEL: San Clemente Palace Venice
REPORTS TO: Assistant Bar Manager / Bar Manager
NATIONALITY: Eligible for a working permit in Italy
EDUCATION: Hospitality Management or related field...
Handle guest inquiries and requests in person and over the phone.
• Manage reservations, including modifications and cancellations, using the hotel’s property management system.
• Provide information about hotel services, amenities, and local attractions...
Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the...
and engage with guests Assist in leading, training, and motivating F&, B service teams and managers Handle guest feedback and complaints professionally and discreetly Support cost control, stock management, labor efficiency, and financial reporting Take...
company policies
• Handling guest feedback, complaints, and personalized service requests
• Collaborating closely with Rooms, F&B, Marketing, and Events teams
• Maintaining wellness partnerships and staying updated on industry trends
• Preparing...
and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is...