of any complaints and claims; - Management reported problems and shared them with the various company departments
Skills & qualifications
• Native-level proficiency of French e Dutch is required, both spoken and written
• Professional proficiency...
The Sales & Service Specialist is the main contact between customers and the store, managing the after sales service, assisting clients with queries, reservations, and complaints in accordance with the excellence of Hermès developing and delivering the...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Processing product returns and replacements;
• Collection and management of any complaints and claims...
promptly and effectively.
• Ensure strict compliance with internal procedures, standard operating guidelines, and brand standards.
• Handle complex guest requests or complaints, anticipating needs and ensuring full guest satisfaction.
• Actively promote...
and coordination with the company’s privacy supervisors with respect to international spine matters.
Management of internal authorization flows and collection of signatures as required.
Management of international spine product complaints with the Regulatory...
promptly and effectively.
• Ensure strict compliance with internal procedures, standard operating guidelines, and brand standards.
• Handle complex guest requests or complaints, anticipating needs and ensuring full guest satisfaction.
• Actively promote...
customer complaints and support decisions made by sales advisers
Operations
Ensure the maintenance, presentation and organisation of the shop
Ensure payment procedures are followed
Monitor expenditure on blinds
Set up staff schedules as required
Manage the...
and brand standards.
• Handle complex guest requests or complaints, anticipating needs and ensuring full guest satisfaction.
• Actively promote and support upselling and cross‐selling initiatives to maximize revenue opportunities.
• Coordinate closely with...
exceptional guest experiences
• Analyze guest feedback and implement improvements to enhance service quality and satisfaction
• Address guest concerns and complaints professionally and promptly, ensuring resolution and satisfaction
• Develop and implement...
promptly and effectively.
• Ensure strict compliance with internal procedures, standard operating guidelines, and brand standards.
• Handle complex guest requests or complaints, anticipating needs and ensuring full guest satisfaction.
• Actively promote...
Handle guest inquiries and requests in person and over the phone.
• Manage reservations, including modifications and cancellations, using the hotel's property management system.
• Provide information about hotel services, amenities, and local attractions...
promptly and effectively.
• Ensure strict compliance with internal procedures, standard operating guidelines, and brand standards.
• Handle complex guest requests or complaints, anticipating needs and ensuring full guest satisfaction.
• Actively promote...
and engage with guests Assist in leading, training, and motivating F&, B service teams and managers Handle guest feedback and complaints professionally and discreetly Support cost control, stock management, labor efficiency, and financial reporting Take...
Hosco A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing...
Hosco
A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing...