The Sales & Service Specialist is the main contact between customers and the store, managing the after sales service, assisting clients with queries, reservations, and complaints in accordance with the excellence of Hermès developing and delivering the...
regarding telecommunications services' billing' and account management via phone' email' and chat in Italian. - Provide accurate information on mobile and broadband plans' features' and promotions. - Assist customers with account issues' service activation...
promptly and effectively.
Ensure strict compliance with internal procedures, standard operating guidelines, and brand standards.
Handle complex guest requests or complaints, anticipating needs and ensuring full guest satisfaction.
Actively promote...
regarding product listings' orders' returns' and account management via phone' email' and chat in Italian. - Provide detailed information about marketplace policies' transaction processes' and customer services. - Assist customers with troubleshooting issues...
service
Ensure that the team maintains communication with customers
Resolve customer complaints and support decisions made by sales advisers
Operations
Ensure the maintenance, presentation and organisation of the shop
Ensure payment procedures are followed...
Assist customers with order modifications' cancellations' and tracking information. - Resolve customer complaints promptly and effectively' ensuring a positive shopping experience. - Document all customer interactions and feedback in the CRM system for...
service
Ensure that the team maintains communication with customers
Resolve customer complaints and support decisions made by sales advisers
Operations
Ensure the maintenance, presentation and organisation of the shop
Ensure payment procedures are...
customers.
• Handling of incoming transactions (chat/email/social media) to address queries from various customers.
• Handling technical queries including troubleshooting for client diabetes-devices management software and app.
• Handling requests for free...
customer inquiries regarding payment processing' account management' and transaction issues via phone' email' and chat in Italian. - Provide accurate information about services' fees' and payment platform features. - Assist customers in troubleshooting...
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