of any complaints and claims; - Management reported problems and shared them with the various company departments
Skills & qualifications
• Native-level proficiency of French e Dutch is required, both spoken and written
• Professional proficiency...
The Sales & Service Specialist is the main contact between customers and the store, managing the after sales service, assisting clients with queries, reservations, and complaints in accordance with the excellence of Hermès developing and delivering the...
and brand standards.
• Handle complex guest requests or complaints, anticipating needs and ensuring full guest satisfaction.
• Actively promote and support upselling and cross‐selling initiatives to maximize revenue opportunities.
• Coordinate closely with...
and engage with guests Assist in leading, training, and motivating F&, B service teams and managers Handle guest feedback and complaints professionally and discreetly Support cost control, stock management, labor efficiency, and financial reporting Take...
promptly and effectively.
• Ensure strict compliance with internal procedures, standard operating guidelines, and brand standards.
• Handle complex guest requests or complaints, anticipating needs and ensuring full guest satisfaction.
• Actively promote...
equipmentInvestigate and address complaints regarding poor housekeeping serviceIssue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levelsMaintain an inventory of cleaning suppliesMonitor and replenish cleaning...
products and services via phone' email' and chat in Italian. - Provide accurate information about product features' benefits' and troubleshooting techniques. - Assist customers with account management' subscription questions' and technical issues related to...