service to enhance the overall experience, emphasizing responsiveness and satisfaction.
• Train and coach the team on standards, including customer service, product placement, and efficient time management.
• Assist in goal setting and verification to...
Maintain high level of customer support and customersatisfaction' keeping a customer relationship database - Strive for client retention and loyalty and aim for a positive response to the customer's inquiry Requirements - Native or near native Italian...
focus on spare parts and modernization solutions rolling mills. This role includes preparing quotations, executing orders, and collaborating with internal departments to ensure operational alignment and customersatisfaction.
The ideal candidate will be...
internal departments such as Sales and Logistics'
• Ensuring On-Time Delivery in line with customer and company targets'
• Driving customersatisfaction and process efficiency.
What we are looking for:
• Proficiency in Italian (C1-C2 level) is mandatory...
al business ed alla CustomerSatisfaction. Guidi e sviluppi un team attraverso l'ascolto e la relazione positiva, che ti permettono di risolvere anche le situazioni più sfidanti. Dinamismo, resilienza e passione fanno parte del tuo DNA.
Sei pront* a metterti...
are addressed promptly and effectively. Your contributions will be crucial to maintaining high levels of customersatisfaction within our services. If you have a passion for helping others and possess excellent communication skills in Italian' we...
and spoken.
• Experience in customer service' preferably in the energy sector or a technical field.
• Strong communication and interpersonal skills with a commitment to customersatisfaction.
• Ability to multitask and manage various customer inquiries...
statements' and inquiries.
• Provide accurate information about financial products' services' and policies.
• Resolve client complaints and issues with a focus on customersatisfaction.
• Maintain accurate records of customer interactions and feedback...
preferably in the insurance or financial services sector.
• Strong communication and interpersonal skills focused on customersatisfaction.
• Ability to handle multiple tasks and inquiries effectively.
• Familiarity with customer service software or CRM...
Communicate clearly and empathetically' offering personalized assistance Maintain a customer-first mindset' ensuring satisfaction and loyalty Document all customer interactions accurately using internal CRM systems Collaborate with other departments as needed...
maintaining a stellar customersatisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email...
email' and chat.
• Assist clients with inquiries related to products' services' and account management.
• Resolve issues efficiently and professionally while maintaining high levels of customersatisfaction.
• Document customer interactions accurately...
and external stakeholders - provides tangible feedback and proposes changes to sales processes' policies and tools to improve performance and increase customersatisfaction - Provides guidance and mentoring to less-experienced staff members Education...
quality' efficiency' and customersatisfaction.
• Share feedback and ideas to improve processes' training' and workflows.
• Act as an ambassador for our values
• Caring' Responsible' Innovative
• in every interaction.
Key Responsibilities Key Goals &...
and ensuring overall customersatisfaction, - Research and provide accurate and timely responses to inquiries coming through phone' email' and live chat support channels, - Navigate internal and external documentation and resources to provide world-class...