between business objectives, technology, and customersatisfaction. Thrive in a dynamic, global environment and make a significant impact on our clients’ digital transformation journeys.
Your missions
• Manage end-to-end delivery of global IT projects...
countermeasures if needed)
• Ensure alignment of production schedules with customer delivery requirements, maintaining high levels of customersatisfaction, guaranteeing fabric’s turnover goals
Qualifications
• Bachelor’s degree in Industrial Engineering...
satisfaction and building lasting relationships with our valued clientele. Key Responsibilities - Serve as the main communication channel for Italian-speaking customers via phone' email' and chat. - Respond to customer inquiries' provide information on products...
maintaining a stellar customersatisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email...
and feedback using our CRM system.
• Effectively resolve customer complaints and concerns to ensure satisfaction and loyalty.
• Work closely with other departments to escalate issues and provide timely solutions.
• Keep up-to-date with product knowledge...
complaints and complex queries effectively and empathetically. - Ensure team meets and exceeds KPIs for quality' efficiency' and customersatisfaction. - Collaborate with internal stakeholders to achieve business objectives and ensure a seamless customer...
and respond to general service questions.
• Resolve customer complaints and escalate complex issues following documented procedures.
• Maintain high levels of ownership' efficiency' and customersatisfaction in every interaction.
• Receive ongoing training to...
in navigating our products and services' providing accurate information and strong guidance. - Quickly and effectively resolve customer inquiries and complaints to ensure high satisfaction levels. - Accurately document all customer interactions and follow up to...
Passionate with CustomerSatisfaction - Excellent command of the English &, Italian language (native-like or C2 level certification desired' LanguageCert C2 LTE or C2 IESOL certificate would be a plus). - Advanced computer literacy is required.
ECDL...
Passionate with CustomerSatisfaction - Excellent command of the English &, Italian language (native-like or C2 level certification desired' LanguageCert C2 LTE or C2 IESOL certificate would be a plus). - Advanced computer literacy is required.
ECDL...
product lifecycle' including gathering and prioritizing product requirements' working closely with the buying department and ensuring that revenue and customersatisfaction goals are met. He/she will also ensure that the product is aligned with the strategy...
and after-sales services. Customer Interaction - Interacts with the customers' to assist them and ensure their satisfaction by building customer confidence' being proactive in offering suggestions and sharing product knowledge.
Setting the scene for the brand...
Rooms Operations Manager and the Front of House Manager. * To ensure seamless coordination between departments, including Front Office, Housekeeping, Engineering, and Security, to deliver consistent guest satisfaction. * Maintain thorough knowledge of...