Fine Foods & Pharmaceuticals N.T.M. S.p.A.-Valdengo, 6 km da Biella
This is what your job entails
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world.
We need you to ensure qualitatively operational control and to continuously improve customersatisfaction...
speed and precision to keep customersatisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
🤝 Pre-Sales Support
• Collaborate with...
Fine Foods & Pharmaceuticals N.T.M. S.p.A.-Valdengo, 6 km da Biella
This is what your job entails
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure qualitatively operational control and to continuously improve customersatisfaction...
and meet them through the adoption of targeted solutions to maintain a high level of customersatisfaction.
• Act as a trusted consultant for the costumers for the Clinical IT solutions. Sharing new ideas on possible improvements and developments for...
details into case management systems' and provide response and resolution within SLA to customers - Aim for the highest CustomerSatisfaction Survey scores' actively updating customers with status and resolution progress reports.
Their happiness is our...
procedures
️ validate business cases to improve customersatisfaction as well as in-house and service provider quality
️ establish process control
️ define KPIs
️ integrate the "voice of the customer"
INFO UTILI PER CANDIDATI RESIDENTI IN ITALIA:
Sede...
maintaining a stellar customersatisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email...
maintaining a stellar customersatisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email...
and services, maintaining a stellar customersatisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone...
quality.
• Engage in team initiatives aimed at enhancing customersatisfaction.
Requirements
• Fluency in Italian and working knowledge of English, additional languages are advantageous.
• Experience in customer service or support is a plus.
• Strong...
positive experiences for our clients. Through clear communication' empathy' and effective troubleshooting' we foster satisfaction and long-term loyalty. As a Customer Care Consultant' your focus is to quickly identify and resolve issues while demonstrating...
performance in line with customer and company goals.
• Generating customersatisfaction.
• Close teamwork with Inside Sales and Product Management.
• Managing customer reserved inventory.
• Driving efficiency.
What Are We Looking For?
• Advance level of...
marketing' merchandising' and CRM to deliver seamless and engaging digital experiences that drive conversion and customersatisfaction. How You Will Make a Difference You will achieve this by: - Customer Journey Monitoring - Track and analyze user behavior...
Company Description Job Description WHAT YOU`LL DO As a Customer Service Agent' you will be working at the heart of our fast-paced fashion business by being the first point of contact for our customers every day. You will make our customers happy by...