energy industry.
Role Summary
As a Senior Customer Success Manager, you serve as the main point of contact for our installer partners in Italy. You drive strategic onboarding, high adoption rates, and sustained customer satisfaction for larger accounts...
nurturing strategies to enhance customer engagement and retention.
This role requires expertise in CRM platforms such as HubSpot, Marketo, Salesforce, or Klaviyo, as well as a strong understanding of email marketing best practices, automation workflows...
satisfaction and long-term customerretention
Your Profile
Proven sales experience with international first-tier brands in the road machinery sector
Strong knowledge of the Italian market for rollers, milling machines, pavers, bulldozers, and road construction...
Pianificazione e gestione dei budget di acquisizione
• Analisi dei KPI di performance (CAC, ROAS, LTV, conversion rate)
• CRM & Retention: Gestione e sviluppo dei flussi CRM, Email marketing automation, ;Strategie di retention e customer lifecycle
• Supporto...
and suggestions recommendations.
Knowledge of industry best practices in program implementation, stakeholder management, and customerretention strategies.
Awareness of Microsoft’s ecosystem, Customer Success roles and corresponding tools.
Knowledge of industry...
algorithm updates, and new digital marketing technologies.
• Develop retargeting and customer segmentation strategies to improve user retention and lifetime value.
Requirements
• Around 4+ years of experience in digital marketing, performance marketing...
this role is to support Brands and Markets in implementing data-driven customer activation journeys aimed at maximizing customer loyalty and retention, as well as boosting lead generation and funnel conversions.
Responsibilities:
• Define and drive the...
del cliente e alla customerretention;
Analizzare i principali KPI di reparto e sviluppare azioni correttive e strategiche;
Assicurare il rispetto delle procedure aziendali, delle normative di sicurezza e delle policy della casa madre;
Curare i rapporti...
of sales targets (revenue, volume, market share).
Number of new dealers/customers added.
Customer satisfaction & retention.
Collection efficiency and adherence to credit policies.
Execution of marketing and promotional activities.
Why Join Us?
• Be...
technical issues related to payment transactions and solutions. - Resolve customer complaints efficiently' ensuring high levels of satisfaction and retention. - Document all customer interactions in the CRM system for accurate tracking and follow-up...
encouraging direct reservations.
• Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention...
this role is to support Brands and Markets in implementing data-driven customer activation journeys aimed at maximizing customer loyalty and retention, as well as boosting lead generation and funnel conversions.
Responsibilities:
• Define and drive...
Costruire e sviluppare un portafoglio clienti ad alto valore, elevando customer satisfaction e retention a benchmark di eccellenza
• Accelerare la crescita nel Centro-Sud Italia con focus su new business e mercati greenfield
• Guidare cicli di vendita...
Join our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project! Role Overview Are you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success...
e gestione dei budget di acquisizione
Analisi dei KPI di performance (CAC, ROAS, LTV, conversion rate)
CRM & Retention: Gestione e sviluppo dei flussi CRM, Email marketing automation, ;Strategie di retention e customer lifecycle
Supporto alla comunicazione...