and preventive actions in order to ensure effective closure of deviations in compliance with quality standards and company procedures;
Complaint Management:
• Carry out investigations related to complaints from customers through understanding the causes...
overseeing the whistleblowing management procedure, collaborating with the Internal Audit Team to investigate the complaints collected.
MINIMUM REQUIREMENTS
Bachelor’s and/or master’s degree in accounting, business, or related field; 5+ years of progressive...
and preventive actions in order to ensure effective closure of deviations in compliance with quality standards and company procedures;
Complaint Management:
• Carry out investigations related to complaints from customers through understanding the causes...
The Pantheon Iconic Rome Hotel, Autograph Collection-Latina
promptly.
• Process guest payments, handle cash and credit transactions, and ensure accurate billing procedures are followed.
• Address and resolve guest complaints and concerns in a professional and efficient manner, escalating issues to management as...
Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting.
RESPONSIBILITIES
• Manage customer inquiries promptly through email and WhatsApp with empathy, speed, and relentless problem-solving. You’re committed to...
The Pantheon Iconic Rome Hotel, Autograph Collection-Latina
promptly.
• Process guest payments, handle cash and credit transactions, and ensure accurate billing procedures are followed.
• Address and resolve guest complaints and concerns in a professional and efficient manner, escalating issues to management as...
management' transaction inquiries' and financial advice.
• Resolve customer complaints and provide accurate information with professionalism.
• Document customer interactions and feedback for quality assurance.
• Collaborate with financial advisors and other...
technical issues' billing' and account management. - Resolve customer complaints efficiently and ensure a positive experience through effective communication. - Document customer interactions thoroughly to ensure proper follow-up and reporting of trends or...