For a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.
Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort...
products' orders' and services through phone' email' and live chat in Italian.
• Assist customers with account management' order placement' and payment issues.
• Resolve complaints and provide solutions to ensure a positive customer experience.
• Document...
Handle customer inquiries related to financial products' services' and account management via phone' email' and chat in Italian. - Provide clear and accurate information to customers regarding account setups' transactions' and financial services.
- Assist...
in resolving any service
• related issues or complaints efficiently.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with team members to deliver a seamless customer experience and support business...
service for both the external as well as the internal customers.
• Ensures a correct order management: Quotations' Orders' Deliveries and Invoices.
• Manage product and service complaints.
• Assure fulfilment of the local legal requirements.
• Ensure...
complaints and issues to ensure a high level of service satisfaction. - Document all customer interactions accurately in the CRM system to maintain comprehensive records. - Collaborate with the logistics team to ensure timely and effective service delivery...
customer inquiries regarding streaming services' subscriptions' and technical issues via phone' email' and chat in Italian. - Provide detailed information on content availability' billing' and account management. - Assist customers in troubleshooting...
email' and chat in Italian.
• Provide detailed information about services' plans' and troubleshooting procedures.
• Assist customers with account management' bill inquiries' and service changes.
• Resolve customer complaints and issues efficiently to...
management via phone' email' and chat in Italian.
• Provide detailed information about energy plans' pricing options' and sustainability initiatives.
• Assist customers with account setup' service modifications' and troubleshooting issues.
• Resolve customer...
Responsibilities
• Handle customer inquiries related to e-commerce products' services' and order management via phone' email' and live chat in Italian.
• Assist customers with account creation' order placement' returns' and tracking of shipments.
• Resolve customer...
issues and provide step
-by-step guidance in optimizing their smart home systems.
• Resolve customer complaints and inquiries promptly' ensuring an exceptional customer experience.
• Document all customer interactions accurately in the CRM system for...
product features' usage' and troubleshooting. - Assist customers with account management' including registration' updates' and troubleshooting technical issues. - Resolve customer complaints and concerns efficiently while maintaining a high level of...
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