Assist customers in resolving issues related to booking changes' cancellations' and complaints. - Document customer inquiries and interactions in the customer relationship management (CRM) system. - Work closely with other departments' including...
inquiries in Italian.
• Provide information on account management' product offerings' and financial services with warmth and clarity.
• Help customers navigate online banking tools and resolve any issues they may encounter.
• Address customer complaints...
satisfaction.
• Resolve customer complaints and issues promptly and professionally.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with team members to ensure efficient service delivery...
customer complaints' provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Keep records of customer interactions' process customer accounts' and file documents - Follow communication procedures' guidelines...
inquiries related to real estate listings' rental processes' and property management via phone' email' and chat in Italian. - Provide personalized support and information' helping clients make informed decisions regarding their real estate needs.
- Resolve...
Under the responsibility of the Director of Operations, your main responsibilities will include: MANAGEMENT &, FINANCE:Ensure the housekeeping department meets financial targets in line with the budgetary objectives set by the Director of...
at the reception: check-in, check-out, billing, room changes, providing information, organizing shuttles, etc.Maintain an excellent appearance, a positive attitude, attention to detail, and strong interpersonal skills.Handle guest complaints according...
to determine need for repairs or replacement of furniture and/ or equipment
• Investigate and address complaints regarding poor housekeeping service
• Maintain an inventory of cleaning supplies
• Monitor and replenish cleaning products stock...
departments.Guest Profiles (Cardex):Accurately enter information into the Property Management System (PMS).Ensure guest information is always up to date.Concierge Services:Address guest requests for transfers, instructors, restaurants, activities, etc.Provide...
to determine need for repairs or replacement of furniture and/ or equipment
• Investigate and address complaints regarding poor housekeeping service
• Maintain an inventory of cleaning supplies
• Monitor and replenish cleaning products stock...
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