from day one in identifying opportunities to enhance service quality and elevate the overall userexperience. - Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
- Own each query...
leaders' to understand requirements and deliver solutions. - Identify opportunities for process improvements and implement best practices to enhance system performance and userexperience. - Mentor and guide a team of IT professionals' fostering...
field
• 2-3 years of experience in PAM/IGA roles
• Hands-on experience with One Identity Safeguard or similar tools (e.g.' CyberArk' BeyondTrust' Delinea)
• Strong Windows and Linux engineering skills
• Solid knowledge of AD' Azure AD/Entra ID' LDAP...
and services via phone' email' and chat in Italian.
• Provide accurate information on product features' specifications' and user troubleshooting.
• Assist customers with technical issues' helping them to resolve their problems efficiently.
• Document customer...
Experience in the areas of customer services support' preferably within FMCG' retail would be an asset,
• SAP familiarity will be considered as strong asset,
• Communication skills and readiness to work in cross international environment,
• Basic proficiency...
responsible for the deliverables which include the like of workshops on process business cuts' golden copy set up' user acceptance test coordination' go-live coordination' and post implementation governance. - Consultancy: Leverage your deep understanding of...
and technical requirements' providing accurate information and following set process' via email and phone.
Requirements
• Italian: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills...