TechnicalSupport Engineer – Pre-Sales & After-Sales
Location: Italy
Department: TechnicalSupport
Reports to: Head of South EU TechnicalSupport
Company Overview
Hoymiles Power Electronics Inc. is a global leader in inverter technology...
ADR Application Development Resources, Inc.-Roma, 19 km da Frascati
to provide technical guidance and support in the integration of equipment for Manufacturing Execution System (MES).
• Responsible for the MES integration pack, roadmap and deliverables. Liaise with site engineering leads and automation engineers...
As a Help Desk Fluent English, you will be responsible for providing technicalsupport to customers via phone, email, and chat. You will troubleshoot issues and provide solutions to ensure customer satisfaction. Additionally, you will document...
policies and procedures.
Provides Tier 1 TechnicalSupport for the company’s capital equipment systems to customers and internal staff by opening a case for each technicalsupport request, providing Level 1 support, qualifying the case, closing follow-up...
global markets. You will work closely with the Technical, Sales, and Project Management teams to ensure high-quality project delivery — from design validation through to installation and commissioning.
Key Responsibilities
• Provide engineering support...
of English and Italian, both written and verbal.
3. Good knowledge of MS Office.
4. 1-2 years in similar activities (technicalsupport).
5. Interpersonal skills.
6. Teamwork.
7. Initiative.
8. Stress resistance.
9. Good communication.
#J-18808-Ljbffr...
teams-Provide ongoing support throughout the customer journey, from onboarding to post-deployment-Act as an advisor and point of contact for customer success, ensuring solution alignment with client needs.-Track and document the progress of technical...
yield assessments (EYA), irradiance simulations, and shading analysis
Support feasibility studies and site surveys in collaboration with the sales and project teams
Prepare documentation for permitting (layout plans, grid connection studies, etc...
and in coordination with the Subcontracting section, for the technical aspects, to support the preparation of the Bid Inquiry packages for the potential construction bidders and obtains the relevant technical qualifications;· during the bidding phase, in coordination...
Focused Technical Project Manager to lead the onboarding process and guide Clients through their journey with our product, from initial engagement to full adoption and long-term success. You will play a pivotal role in helping clients understand, integrate...
manufacturers, integrators, and distributors
Provide on-farm technicalsupport and deliver data-backed recommendations
Collaborate with innovation and marketing teams to support new product rollouts
Monitor market trends, competitor activity, and regulatory...
also manage inbound support queries via phone and email, resolving issues in a structured and methodical way, escalating to the Technical Operations team when required.Key responsibilities include: Manage and deliver smooth and timely onboarding for...
time, costs, and quality standards.
• Evaluate the effectiveness of training to ensure customer requirements and satisfaction.
• Maximize the use of Training Support Systems during the training sessions.
Technical Requirements
1. Fundamentals of...
indication of the CSM and in coordination with the Subcontracting section, for the technical aspects, to support the preparation of the Bid Inquiry packages for the potential construction bidders and obtains the relevant technical qualifications;
• during...