Customer Service Representative - Order Management - Italian speaking Are you ready to take charge of your career and contribute to a dynamic sales team? Join us as an Order Management Specialist' where you'll play a crucial role in driving business...
stakeholders, including your peers and leadership
• Chartered membership of a Human Resources industry body (e.g., IOSH) to support people management
• Strong stakeholder management capabilities
• Strong knowledge of mechanical, electrical, and controls systems...
management for sales and consignment orders received for a given market. The role will ensure all orders are processed accurately and on time' within agreed targets. We offer an undeniably great working environment' giving plenty of opportunities for growing...
What you can expect Are you passionate about Customer Service Management and have experience in this area? We are looking for our new Customer Service Order Management to integrate our team in the Italian market! If you feel like this is up your...
where expertise is shared and feedback is inspired Effective time management including ability to multi- task' organize and prioritize Able to research and grasp technical information across multiple tools while talking with customers Knowledge of one or...
Strong customer orientation and the ability to handle challenging situations.
• Organization and the ability to effectively manage multiple tasks.
• Ability to work independently and as part of a team.
• Basic knowledge of Customer Relationship Management...
up
-to-date knowledge of products' services' and company policies.
• Collaborate with cross-functional teams to improve processes and optimize the customer experience.
• Be friendly' reliable' and on-time' showing initiative and ownership across...
business.Responsible for interfacing with customers and internal parties via email' phone' chat and case management tool. - Handle inquiries via phone' chat and email from customers and/or internal parties - Order management: order entry' price checking' order clearing...
Summarize the Q&, A and log in to the knowledgemanagement tool. - Promptly escalate critical/ high-risk cases to the appropriate authority. - Coordinate with other teams/ departments to resolve customer issues' follow-up' and make sure close-loop to...
associated products and accessories and bring along some technical knowledge about our products. - Besides being fluent in Italian' you have a professional level of English (written and spoken). - You are open-minded' communicative and have a distinct service...
and own specialty areas' expand your knowledge and responsibilities' work on projects across various departments within the organization' grow within our team and organization' and influence the optimization of our processes' all while helping customers...
candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Management of consumer requests relating to Information and Complaints through...
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