and feedback using our CRM system.
• Effectively resolve customer complaints and concerns to ensure satisfaction and loyalty.
• Work closely with other departments to escalate issues and provide timely solutions.
• Keep up-to-date with product knowledge...
Pregressa esperienza nel ruolo;
• Conoscenza del Sistema Qualità, in particolare della CustomerSatisfaction, formazione in ambito del pacchetto norme ISO: 9000-14000-45000;
• Conoscenza del pacchetto Office;
• Buona Conoscenza della lingua inglese...
the highest CustomerSatisfaction Survey scores' actively updating customers with status and resolution progress reports. Their happiness is our happiness - Delivery of high-caliber Customer Service on post-sales requests (delivery' warranties' refunds...
and respond to general service questions.
• Resolve customer complaints and escalate complex issues following documented procedures.
• Maintain high levels of ownership' efficiency' and customersatisfaction in every interaction.
• Receive ongoing training to...
this position is responsible for enhancing customersatisfaction' improving product adoption' and fostering long-term relationships with hoteliers and property owners. By leveraging deep product knowledge' strong communication skills' and a problem...
complaints and complex queries effectively and empathetically. - Ensure team meets and exceeds KPIs for quality' efficiency' and customersatisfaction. - Collaborate with internal stakeholders to achieve business objectives and ensure a seamless customer...
satisfaction and building lasting relationships with our valued clientele. Key Responsibilities - Serve as the main communication channel for Italian-speaking customers via phone' email' and chat. - Respond to customer inquiries' provide information on products...
maintaining a stellar customersatisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email...
planning, preparation, and delivery of all F&, B activities while maintaining the highest standards of quality, customersatisfaction, and profitability. Key ResponsibilitiesManage day-to-day F&, B and catering operations, including planning...