alla logistica, fino al post
• vendita, con l’obiettivo di garantire la customersatisfaction.
L’Addetto/a al Customer Service avr il compito di:
• Effettuare la presa in carico e curare l’inserimento degli ordini in SAP,
• Verificare prezzi particolari, condizioni...
Resolve customer complaints and issues with professionalism and empathy. - Document all interactions accurately within the customer management system. - Collaborate with other team members to improve service delivery and customersatisfaction.
- Stay...
alla logistica, fino al post-vendita, con l’obiettivo di garantire la customersatisfaction. L’Addetto/a al Customer Service avrà il compito di:
• Effettuare la presa in carico e curare l’inserimento degli ordini in SAP;
• Verificare prezzi particolari...
of customer interactions and follow up to ensure satisfaction. - Collaborate with internal teams to resolve complex inquiries and improve service delivery. - Stay informed about financial trends and company offerings to provide current information to...
customersatisfaction.
• Ability to explain technical information clearly and concisely.
• Strong problem-solving skills and a proactive mindset.
• Familiarity with CRM software and general computer proficiency.
• Willingness to work flexible hours...
a seamless experience.
• Resolve complaints and issues in a timely and effective manner to ensure customersatisfaction.
• Document all customer interactions accurately and maintain an organized database for future reference.
• Collaborate with team members...
ideally in the biotechnology sector or related fields.
• Strong communication skills with the ability to convey complex information clearly.
• Excellent problem-solving capabilities and a focus on customersatisfaction.
• Proficiency in using customer...
and a focus on customersatisfaction.
• Attention to detail and adherence to compliance and regulatory standards.
• Proficiency in using customer service software and CRM systems.
• Willingness to work flexible hours' including evenings and weekends if...
handling applications' and processing paperwork.
• Resolve customer concerns and inquiries promptly to ensure high levels of satisfaction.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Work closely...
maintaining accurate records of customer feedback.
• Collaborate with internal teams to enhance service delivery and user satisfaction.
• Stay updated on the latest social media trends and features to assist clients effectively.
Requirements
• Fluency...
professionally' ensuring client satisfaction.
• Document customer interactions and maintain accurate records within the company systems.
• Work closely with team members to share insights and improve the overall customer service experience.
• Stay updated on new...
and improve customers' satisfaction. CORE JOB RESPONSIBILITIES - Cooperate with CEM team in order to provide the best in class customer experience throughout the customer lifecycle' enhancing customers' satisfaction and convert negative perceptions...
experience. You will contribute significantly to our commitment to outstanding customer service and satisfaction. Responsibilities - Provide high-quality customer service in Italian via phone' email' and chat - Assist customers with product inquiries' order...
Escalate cases when necessary and follow up to guarantee customersatisfaction.
• Show empathy and professionalism in every interaction' whether written or verbal.
• Manage high-value customers and support them with a premium experience.
• Collaborate with...
improvement for customersatisfaction Your qualifications Concentrix is a great match if you: - Have a high level of Italian (written and oral) and fluent in English (B2) - Have excellent writing and communication skills coupled with empathy and team spirit...