boutiques, multibrand doors).
Reporting to the Customer Care Manager, she/he will work closely with the Retail, Multibrand and Digital teams, the Repairs, E-commerce warehouse, Legal and DPO departments, and with the Local CRM and customer care colleagues...
for Italy, including market expansion, user acquisition, and revenue growth.
• Lead and manage all aspects of operations, including customer support, marketing campaigns, and partnership development.
• Drive brand awareness and engagement through...
and integration of ESM with company systems by designing and orchestrating business processes (e.g., customer management, services, and billing) and corporate processes (e.g., HR).
Hard Skills:
• Proven experience in managing complex IT infrastructures...
Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently' escalating complex cases to the CS OperationsManager when required. - Audit Support and Compliance: Provide support for daily' monthly' and yearly audit checks (e.g...
and integration of ESM with company systems by designing and orchestrating business processes (e.g., customer management, services, and billing) and corporate processes (e.g., HR).
Hard Skills:
• Proven experience in managing complex IT infrastructures...
operations. Your main focus: - Ensure Master Data Readiness &, Quality: Deliver accurate and timely data setup KPIs for product activation' PIPO management' customer setup' logistics' and pricing conditions. Guarantee data readiness for new product...
ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality' efficiency &, customer journey improvement. Career growth and personal development...
wealth management technology and services for financial institutions around the world' including private banks and wealth managers' investment managers' as well as retail and neo banks. Our research led approach and continual innovation is powered by the...
industries.
• Strong interpersonal skills with a focus on providing exceptional customer experiences.
• Proficient in using computer systems for managing reservations and customer interactions.
• Ability to handle problems efficiently and maintain a positive...
wealth management technology and services for financial institutions around the world' including private banks and wealth managers' investment managers' as well as retail and neo banks. Our research led approach and continual innovation is powered by the...