innovative per aumentare la soddisfazione e la fidelizzazione.
• Utilizzare strumenti CRM e piattaforme digitali per tracciare performance e ottimizzare il funnel di vendita.
• Sviluppare nuove proposte commerciali e pacchetti esperienziali in base ai trend...
prospecting, appuntamenti, analisi preliminare dei bisogni, presentazioni, offerte, negoziazione e chiusura.
• Cura del portafoglio: follow-up, fidelizzazione.
• Pianificazione visite e reportistica su CRM, con monitoraggio KPI.
• Presidio di eventi...
be researched by the quality team.
• Perform necessary outbound calls to reconnect or follow-up' as part of the CRM campaign.
• Response to Inbound email or whitemail via phone' email or whitemail.
• Candidate' profile:
• Advanced level of English...
and services.
• Assist customers with account management' order placements' and issue resolution efficiently and courteously.
• Document all customer interactions in the CRM system to ensure accurate tracking and follow-up.
• Collaborate with team members to...
projects for BANK clients and serve as the primary contact for data preparation. - Take the lead in overseeing various technical reporting areas' including responsibility for enhancing the CRM data mart' data modeling' data governance and compliance...
Communicate clearly and empathetically' offering personalized assistance Maintain a customer-first mindset' ensuring satisfaction and loyalty Document all customer interactions accurately using internal CRM systems Collaborate with other departments as needed...
principalmente direttamente, occasionalmente tramite partner esterni). Nello specifico: - Sito Web: Gestione dei contenuti, aspetti tecnici e analisi/reporting tramite strumenti di web analytics - CRM e Campagne Paid Media: Gestione CRM e coordinamento campagne...
and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email and chat Resolve customer inquiries within agreed SLAs, using our...
maintaining a stellar customer satisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email...
preferably in the insurance or financial services sector.
• Strong communication and interpersonal skills focused on customer satisfaction.
• Ability to handle multiple tasks and inquiries effectively.
• Familiarity with customer service software or CRM...
effectively.
• Familiarity with customer service software or CRM systems is an advantage.
• Detail-oriented with good problem-solving skills.
• Willingness to work flexible hours' including weekends and holidays' as business needs dictate.
Benefits...
sulle modifiche front
• end Contenuti e email marketing (Mailchimp)
• Creare e programmare campagne e-mail: avvisi di lancio, contenuti editoriali, vendite e flussi CRM
• Scrivere descrizioni accattivanti dei prodotti, testi per il sito web e post per il blog...
customer service software or CRM systems is advantageous.
• Detail-oriented with excellent problem-solving abilities.
• Willingness to work flexible hours' including weekends and holidays if necessary.
Benefits
• Competitive Monthly Salary
• Monthly...
interactions accurately in our CRM system to track customer engagement and service quality. - Work collaboratively with other teams to resolve complex inquiries and enhance the customer experience. - Stay up-to-date with product knowledge' company policies...