innovative per aumentare la soddisfazione e la fidelizzazione.
• Utilizzare strumenti CRM e piattaforme digitali per tracciare performance e ottimizzare il funnel di vendita.
• Sviluppare nuove proposte commerciali e pacchetti esperienziali in base ai trend...
be researched by the quality team.
• Perform necessary outbound calls to reconnect or follow-up' as part of the CRM campaign.
• Response to Inbound email or whitemail via phone' email or whitemail.
• Candidate' profile:
• Advanced level of English...
of the Nestlé Group. We provide Supply Chain' Financial' HR' Digital &, Social Media' CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals.
We...
and services.
• Assist customers with account management' order placements' and issue resolution efficiently and courteously.
• Document all customer interactions in the CRM system to ensure accurate tracking and follow-up.
• Collaborate with team members to...
Communicate clearly and empathetically' offering personalized assistance Maintain a customer-first mindset' ensuring satisfaction and loyalty Document all customer interactions accurately using internal CRM systems Collaborate with other departments as needed...
principalmente direttamente, occasionalmente tramite partner esterni). Nello specifico: - Sito Web: Gestione dei contenuti, aspetti tecnici e analisi/reporting tramite strumenti di web analytics - CRM e Campagne Paid Media: Gestione CRM e coordinamento campagne...
sulle modifiche front
• end Contenuti e email marketing (Mailchimp)
• Creare e programmare campagne e-mail: avvisi di lancio, contenuti editoriali, vendite e flussi CRM
• Scrivere descrizioni accattivanti dei prodotti, testi per il sito web e post per il blog...
interactions accurately in our CRM system to track customer engagement and service quality. - Work collaboratively with other teams to resolve complex inquiries and enhance the customer experience. - Stay up-to-date with product knowledge' company policies...
and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email and chat Resolve customer inquiries within agreed SLAs, using our...
maintaining a stellar customer satisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email...
preferably in the insurance or financial services sector.
• Strong communication and interpersonal skills focused on customer satisfaction.
• Ability to handle multiple tasks and inquiries effectively.
• Familiarity with customer service software or CRM...
customer service software or CRM systems is advantageous.
• Detail-oriented with excellent problem-solving abilities.
• Willingness to work flexible hours' including weekends and holidays if necessary.
Benefits
• Competitive Monthly Salary
• Monthly...
Familiarity with customer service software or CRM systems is advantageous.
• Detail-oriented with problem-solving abilities.
• Willingness to work flexible hours' including weekends and holidays' if required.
Benefits
• Competitive Monthly Salary
• Monthly...
projects for BANK clients and serve as the primary contact for data preparation. - Take the lead in overseeing various technical reporting areas' including responsibility for enhancing the CRM data mart' data modeling' data governance and compliance...
include Advanced MS Office
• Word, Excel, PowerPoint and Outlook.
I am also familiar with various hotel systems including POS, PMS and CRM platforms.
• Fluent in English and Spanish is a plus.
• Valid Spanish Work Permit or European Union citizenship is...