and complaints , working closely with brokers and internal stakeholders to ensure efficient claims processing and risk mitigation.
This role offers an exciting opportunity to play a key role in global insurance operations , ensuring the company’s risk management...
ensure that guests’s complaints are always addressed to the department head- Prompt follow up and resolution of customer queries- Complete and maintain any report requested by management - Always be supportive to colleagues and Hotel Management...
Develop and implement strategic plans for all operational areas, aligning with the company's goals and vision.
• Establish and monitor key performance indicators (KPIs) to track progress and make data-driven decisions.
Operational Management:
• Oversee...
activities, including check-in, check-out, and booking management.
• Manage and coordinate the reception team (receptionists, concierges) to ensure efficient service.
• Ensure compliance with operational protocols and maintain high-quality service standards...
Develop and implement strategic plans for all operational areas, aligning with the company's goals and vision.
• Establish and monitor key performance indicators (KPIs) to track progress and make data-driven decisions.
Operational Management:
• Oversee...
inquiries, and mitigate any guest complaints
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
• Lead operations at the front desk and make sure guests...
activities, including check-in, check-out, and booking management.
• Manage and coordinate the reception team (receptionists, concierges) to ensure efficient service.
• Ensure compliance with operational protocols and maintain high-quality service standards...
deviations and complaintsmanagement facilitating the interface between Lilly and the CM
• Assist to JPT members supporting the CM on periodic documents preparations and presentation delivery
• Support the root cause analysis process in case of deviations...
Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting.
RESPONSIBILITIES
• Manage customer inquiries promptly through email and WhatsApp with empathy, speed, and relentless problem-solving. You’re committed to...
meeting minutes and charts, training records, internal non-conformance’s, customer complaints, vendor non-conformance’s, corrective action reports.
• Aid in the management of Quality System on the four plants.
• Provide training on new quality processes...
and organizational management of the SPA, consistently monitoring quality standards, compliance with established procedures, and achievement of set objectives. They report to and coordinate with the General Manager, under whose guidance they define and implement...
store management;
• Provide Valentino Couture service impeccably during all phases: preparation, welcome, exploration, presentation, closing, and farewell;
• Focus on developing and retaining existing clients while recruiting new ones;
• Engage clients...
e ottimizzare le risorse per ridurre gli sprechi e migliorare l’efficienza.
• Collaborare con il management per sviluppare e monitorare piani di budget e forecast finanziari.
Gestione Clienti e Soddisfazione degli Ospiti
• Mantenere un elevato standard...
emotion and desire; - Engage existing and prospect clients as per weekly plan defined by store management; - Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the...
e ottimizzare le risorse per ridurre gli sprechi e migliorare l’efficienza.
• Collaborare con il management per sviluppare e monitorare piani di budget e forecast finanziari.
Gestione Clienti e Soddisfazione degli Ospiti
• Mantenere un elevato standard...