basic service KPIs (e.g., response time, open/closed complaints, satisfaction rate).
Requirements:
• 5 years of experience in customer service, customer care, or complaintsmanagement roles, in automotive, mobility, or service industries.
• Advanced...
The Pantheon Iconic Rome Hotel, Autograph Collection-Roma
and resolve any issues or complaints promptly and effectively.
• Collaborate with the management team to plan and implement strategies for service improvement and guest experience enhancement.
• Train and develop new and existing staff, monitor performance...
failure investigations from the regulatory viewpoint.
• Work with customers/users to gather information/data to support investigations and complaintsmanagement.
• Monitor external sources/trends on emerging issues, including complaints, MDR trends...
mancanti.
• Collaborare strettamente con il reparto Vendite e Revenue Management per massimizzare i ricavi delle camere.
• Assicurarsi che gli standard e le procedure aziendali siano pienamente implementati e regolarmente rivisti in ogni reparto...
delivery of a 5-star service standards.
• Handle guest complaints and special requests professionally and empathetically; escalate concerns to ADFB/DFB when needed.
• Maintain daily coordination with Kitchen, Housekeeping, Engineering, Stewarding, Bar...
Collaborare strettamente con il reparto Vendite e Revenue Management per massimizzare i ricavi delle camere. Assicurarsi che gli standard e le procedure aziendali siano pienamente implementati e regolarmente rivisti in ogni reparto dell'hotel (CRM &...
Officina Profumo-Farmaceutica di Santa Maria Novella-Roma
execute client engagement programs and events, ensuring client loyalty and enhancing client spending
• Take initiative to discover opportunities for acquiring new clients to boost store sales
• Actively resolve any customer complaints to uphold the client...
Optometry Customer Service Team. This role will be responsible for providing support to our Romanian B2B customers' ensuring clear communication and efficient management of orders and complaints.The ideal candidate will possess deep knowledge of resolve...
functional independence of the incumbent in the performance of duties.
Technical Focus
Lead the Organization's efforts to strengthen data protection in the context of all activities and operations.
Key Results
The planning, management and delivery of...
product applications in pre- and post-sales phases
• Market and competition analysis to evaluate new products
• Handling of hotline, customer service mailbox, and complaints according to internal procedures
• Customer management to ensure complete...
Manage and process reservations, appointments, or bookings.
• Handle incoming and outgoing mail, deliveries, and faxes.
• Liaise with other departments (e.g., housekeeping, sales, management) to fulfill guest requests and ensure seamless...
to determine need for repairs or replacement of furniture and/ or equipment
• Investigate and address complaints regarding poor housekeeping service
• Maintain an inventory of cleaning supplies
• Monitor and replenish cleaning products stock...
mancanti.
• Collaborare strettamente con il reparto Vendite e Revenue Management per massimizzare i ricavi delle camere.
• Assicurarsi che gli standard e le procedure aziendali siano pienamente implementati e regolarmente rivisti in ogni reparto...
and faxes. Liaise with other departments (e.g., housekeeping, sales, management) to fulfill guest requests and ensure seamless operations. Support the front office team with various ad-hoc tasks as needed. Address inquiries and provide information about the...
Company Description Duties and Responsibilities:Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work...