Assist customers in resolving issues related to booking changes' cancellations' and complaints. - Document customer inquiries and interactions in the customer relationship management (CRM) system. - Work closely with other departments' including...
and accuracy while providing proactive feedback to the operations management team
• Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents
• Plan for and identify root causes...
Assist customers with reservations' modifications' and cancellations of transportation services. - Resolve issues and complaints quickly and thoughtfully' ensuring customer credentials are met. - Accurately document all customer interactions within the...
and supply chain management and who are committed to providing exceptional customer support. In this position' you will assist customers in navigating their inquiries and ensuring seamless access to our logistics services' all while communicating in Italian.
Key...
satisfaction.
• Resolve customer complaints and issues promptly and professionally.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with team members to ensure efficient service delivery...
to determine need for repairs or replacement of furniture and/ or equipment
• Investigate and address complaints regarding poor housekeeping service
• Maintain an inventory of cleaning supplies
• Monitor and replenish cleaning products stock...
to ensure a seamless guest journey. Anticipate guest needs and respond proactively to any requests, complaints, or feedback. Ensure compliance with privacy, safety, and security protocols in line with Six Senses and statutory requirements.
Upsell...
customer complaints' provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Keep records of customer interactions' process customer accounts' and file documents - Follow communication procedures' guidelines...
to determine need for repairs or replacement of furniture and/ or equipment
• Investigate and address complaints regarding poor housekeeping service
• Maintain an inventory of cleaning supplies
• Monitor and replenish cleaning products stock...
Under the responsibility of the Director of Operations, your main responsibilities will include: MANAGEMENT &, FINANCE:Ensure the housekeeping department meets financial targets in line with the budgetary objectives set by the Director of...
departments.Guest Profiles (Cardex):Accurately enter information into the Property Management System (PMS).Ensure guest information is always up to date.Concierge Services:Address guest requests for transfers, instructors, restaurants, activities, etc.Provide...