Viva.com is seeking a Client Operations Team Leader to oversee the client operations team, streamline merchant onboarding, and coordinate across departments to support the company’s services. The role emphasizes leadership, process optimization...
Talent:
• 4 Settimane di corso a partire dal 6 Luglio 2026 fino al 31/7/2026
• Lezioni frontali e project work con il supporto del docente stesso
• Supporto personale di un Consultant QiBit che ti supporterà durante tutto il percorso formativo...
behaviors and preferences
Develop and share customer insights, KPI monitoring and CRM reporting to support strategic decision-making and identify client development opportunities.
Help build relevant customer lists for customer activation initiatives...
enhance the guest experience and support business objectives - Process all payments for treatments and products accurately and promptly, maintaining responsibility for financial transactions - Maintain detailed and accurate records of all treatments...
a value-driven platform to accelerate the adoption of the latest technology.
Role Overview
As the Client Operations Team Leader at Viva.com, you will play a crucial role in overseeing and managing the Client Operations Team. Your primary responsibilities...
practice with client proximity, enabling a tailored offering. We are committed to exceptional user experience, leveraging cutting-edge pre-emptive maintenance technology and immediate response capabilities to guarantee unparalleled availability.
Innovation...
potential merchants;
• Monitor and oversee active merchants post-activation to ensure seamless collaboration;
• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;
• Enter and maintain up to...
graphic and DTP tools for high-volume client deliverables.
• Layout & Typesetting Specialists: Ensuring flawless typography, pagination, and visual consistency, including for right-to-left scripts and double-byte languages.
🎯 What We Look For:
• Strong...
with internal and external stakeholders (insurance companies, institutional clients, asset managers, advisory desks).
• Develop and strengthen strategic client relationships, providing business solutions and comprehensive support to both internal...
Coordinate with Reservations, Revenue, Front Office, F&, B, Marketing, Events and Operations to support the smooth execution of confirmed sales activities and client requirements. - Assist with client and trade partner servicing, including responding to...
practice with client proximity, enabling a tailored offering. We are committed to exceptional user experience, leveraging cutting-edge pre-emptive maintenance technology and immediate response capabilities to guarantee unparalleled availability.
Innovation...
inspections, trade shows, client visits and other sales events. - Maintain accurate client, enquiry and sales records in the CRM and prepare routine sales activity reports. - Support the sales team in monitoring market and competitor activities and identifying...
practice with client proximity, enabling a tailored offering. We are committed to exceptional user experience, leveraging cutting-edge pre-emptive maintenance technology and immediate response capabilities to guarantee unparalleled availability.
Innovation...
with the client will be conducted in English.
• VCA safety certificate or willingness to obtain one.
• Ability to work independently, take responsibility and cooperate effectively within a team.
• Driving licence is an advantage.
• Good communication...
practice with client proximity, enabling a tailored offering. We are committed to exceptional user experience, leveraging cutting-edge pre-emptive maintenance technology and immediate response capabilities to guarantee unparalleled availability.
Innovation...
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