cases.
Requirements
• Practical experience in customer service, software support, or technical client care (open to both entry-level talent and experienced support professionals).
• Fluent Italian skills for client communication, strong English for...
service provider and internal stakeholders to monitor service status and prevent issues
• Collaborate with stakeholders to deliver high-quality technicalsupport and consultancy
• Work with technical staff for system connectivity, integration...
About the Role
We are seeking an experienced Automotive TechnicalSupport Specialist to cover the whole Italian dealer network. You will be the core technical backbone for all local authorized dealers, delivering training, remote & on-site...
and Responsibilities
In this role, you will have the opportunity to play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts. Each day, you will assist with customers’ technical requests and engage with colleagues to take care of...
in commissioning, FAT, SAT, and validation activities
• Support automation projects, upgrades, and system integrations
• Trace I/O and field signals using E&I drawings and technical documentation
• Perform OT backups, restore procedures, and disaster recovery...
Position: Service Engineer Italy (m/f/d)
Location: Remote (Italy)
As a Service Engineer, you will be at the forefront of GoodWe’s technicalsupport, providing Level 2 service to customers and assisting the local Level 1 hotline teams with...
readiness, or autonomous system performance.
• Maintain accurate service records, diagnostic reports, and repair documentation.
Shift Leadership & Team Support
• Act as the technical lead during assigned shifts when required.
• Provide guidance...
and identification of possible areas for efficiency, automation or digitalization;
• translation of business needs into functional requirements to be shared with the Digital Solutions and Big Data functions;
• support for defining functional and technical...
and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary Of The Role
The Technical Customer Engineer is responsible for providing on-site technicalsupport, installation, maintenance, and troubleshooting services to...
through final quotation.
• Support the preparation and review of calculations, technical risks and opportunities.
• Challenge proposed solutions regarding functionality, standardization, cost, delivery time, maintainability and project risk.
• Identify...
the global energy industry.
Key Responsibilities
• Manage customer inquiries and prepare technical and commercial quotations.
• Support Sales Managers throughout the bidding and order acquisition process.
• Follow up on commercial opportunities...
and available features
What We're Looking For
• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, TechnicalSupport, Helpdesk, or similar roles is a plus...
Identify and promptly report delays, critical issues, dependencies and technical risks.
• Support the technical validation of implemented software solutions and algorithms.
• Contribute to the development of advanced solutions based on digital twins...
cover the development of interior trim parts from concept and feasibility through design release, validation and production support, ensuring technical performance, manufacturability, quality, cost and timing targets. The ideal candidate has solid...
scale BESS projects .
• Commission and troubleshoot battery systems, including BMS, HVAC/liquid cooling, fire suppression, DC and auxiliary AC systems .
• Support the commissioning of PCS and EMS .
• Diagnose faults, resolve technical issues and manage...