administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes
A day in the life...
inspiration, our Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.
We are searching for a committed Store Manager to place crystal into the hearts and hands of our customers...
YOUR RESPONSIBILITIESBeing in charge of maintaining client relationships and ensuring the fulfillment of their needsProviding regular updates on servicedelivery and responding to client inquiries and concernsManaging servicedelivery budgets...
in the form of an app, which can be redeemed in numerous partner restaurants, bistros or canteens in the immediate vicinity of the offices in Bolzano, Lana and Innsbruck. The meal credit can also be redeemed at some deliveryservices.
As already mentioned...
order of clients through the coordination of the delivery to the after-sales service in close cooperation with the Merchandising Team as well as Retail Operation Managers. This experience will give you the possibility to see the whole process chain from...
delivery of relevant data to external consultants
• Close cooperation with payroll consultants for the implementation of labour law regulations and monitoring compliance with them, ensuring conformity requirements in the various European countries managed...
and drive customer satisfaction upwards. - Proactive escalation where there is a risk of failure to deliver on the customer expectations. The right person... - Will be passionate about customer experience' making Colt's service a point of difference through...
the strategic initiatives to deliver profit targets and customer goals
• Develop the indirect business by identifying suitable business opportunities within the customer base and negotiate appropriate contractual agreements
• Develops and maintains...
case management' chat and telephony
• Provide guidance to associates and managers on self-service transactions and navigating the HR portal
• Research solutions to HR customer inquiries and escalate as needed
• Understand and be able to communicate HR...
through different channels of communication such as telephone' email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.
Your specific...
within SLA to customers - Aim for the highest Customer Satisfaction Survey scores' actively updating customers with status and resolution progress reports. Their happiness is our happiness - Delivery of high-caliber Customer Service on post-sales requests...
and triage the activities as per the Responsible Matrix for Bangalore' Budapest centers - Ensure all service requests are reviewed which is in scope of customer experience centre which includes all WD tasks / managing employee queries outside Global Process...
retention in our client's services - Quickly grasp complex issues and identify underlying problems to facilitate prompt and effective resolutions - Maintain high satisfaction standards and consistently exceed customer expectations when managing bookings...
and working with a tight-knit team! - Deliver excellent customer service while troubleshooting and addressing technical' creative' financial and campaign setup related advertiser requests. Escalate the performance related questions internally' to the Account...
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Service Delivery Manager in Provincia di Bolzano
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