promptly and effectively.
• Ensure strict compliance with internal procedures, standard operating guidelines, and brand standards.
• Handle complex guest requests or complaints, anticipating needs and ensuring full guest satisfaction.
• Actively promote...
regulations, hygiene standards, and internal policies.• Support inventory management, cost control, and ordering processes.• Participate in training programs, performance reviews, and staff onboarding as needed.• Promote a culture of excellence, discretion...
especially in storytelling, service excellence and brand representation.
• Promote APM MONACO's DNA: modernity, positivity, elegance and customer-centricity.
Client Experience Excellence
• Guarantee an exceptional, premium and personalized customer journey...
any issues that may arise during their visit.
• Be aware of specials, promotions, and any additional offeringsand promote additional sales through suggestive up-selling techniques.
Ordering and Inventory:
• Assist in managing inventory levels for...
onboarding as needed.
• Promote a culture of excellence, discretion, and continuous improvement within the team.
Qualifications
• Degree or diploma in Hospitality Management or related field.
• Previous experience (minimum 2–3 years) in a supervisory or...
service excellence and brand representation. Promote APM MONACO's DNA: modernity, positivity, elegance and customer-centricity. Client Experience Excellence Guarantee an exceptional, premium and personalized customer journey in line with APM standards...
management, cost control, and ordering processes.
• Participate in training programs, performance reviews, and staff onboarding as needed.
• Promote a culture of excellence, discretion, and continuous improvement within the team.
Qualifications
• Degree...
promote additional sales through suggestive up-selling techniques.
Ordering and Inventory:
• Assist in managing inventory levels for beverages, glassware, and other service-related items.
• Place orders for supplies as needed, ensuring that there are no...
Stay up to date with trends in wellness and beauty, suggesting new techniques or products to enhance the guest experience.
• Promote and recommend SPA products and retail items to Guests, ensuring their continued well-being beyond the treatment...
give their best.Ensure consistent delivery of on-the-job training to develop knowledge and competencies of subordinates as well as to promote the standards of quality food items, presentation and service.Demonstrate proficiency in safe food handling...
a seamless and personalized booking experience.
• Upselling and Promotion: Identify opportunities to upsell room categories, packages, and hotel services to enhance guest satisfaction and maximize revenue.
• Communication: Collaborate with the Front Office...
external agencies and partners
• Analyzing performance metrics and preparing monthly marketing reports
• Collaborating closely with F&B, Events, Rooms, and Spa teams to promote key experiences
• Upholding the hotel’s reputation through strategic...
apartmentOfficina Profumo-Farmaceutica di Santa Maria NovellaplaceVicenzaevent_available
with the store manager when necessary
• Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere
• Follow security procedures...
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
• Comfort working in busy, customer‑facing environments with frequent interaction and problem‑solving demands.
Operational Excellence
• Navigate...
experience.
• Promote and recommend SPA products and retail items to Guests, ensuring their continued well-being beyond the treatment.
• Accurately manage appointment schedules and guest records using the SPA booking system.
• Collaborate with the SPA team to...