Luxottica, based in Italy, is seeking a dynamic and flexible Customer Service Senior to manage quotations, orderprocessing, and shipment coordination. The ideal candidate must have over 10 years of experience in sales or customer service with...
coordinating with internal teams for timely resolution.
• Collect customer feedback and identify opportunities to improve service quality.
• Support the creation of guidelines and best practices for Customer Care.
• Handle orderprocessing errors within the OMS...
The ideal candidate will have strong organizational skills, a problem‑solving attitude, the ability to work in a team‑oriented environment and leadership.
Main Responsibilities
• Manage quotations, orderprocessing, and shipment coordination...
variances and risks. 4.
Accounting Support
• Support GL activities, reconciliations, AP/AR, and month-end close.
• Assist with audits, VAT reporting and transactional processing.
5. Strategic &, Business Support
• Support business cases, scenario analysis...
keeping, efficient orderprocessing and effective training and implementation of operational protocols to maintain a smooth workflow;
• Manage KPIs overseeing and optimizing store turnover, units per transaction (UPT), conversion rates, productivity...
and working with feedback from users. Here's an idea of your daily schedule:* 60% on designing and implementing new features, according to the roadmap;* 20% on tech tasks (stability, security, technical debt, you name it!);* 20% on bug fixes in order to have...