We are looking for a passionate and detail‑oriented Direct Marketing Specialist to join our Digital Engagement & Loyalty team at the Global Headquarters in Milan, Italy. You will play a key role in shaping the customer contact strategy, fostering...
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• up after departure to strengthen guest loyalty.
Interdepartmental Coordination
• Maintain strong communication and collaboration with all operational departments.
• Participate in daily operational meetings and communicate relevant guest...
service and tailored recommendations;
• Foster client loyalty by proactively engaging with clients and understanding their preferences.
• Coach Client Advisors to optimize their clienteling performance and ensure the team is all aligned on the different...
reviews and complaints Collaborate with the team to enhance guest satisfaction and loyalty 3. Data Collection and Analysis: Collect, analyse, and report on data related to quality performance metrics. Prepare detailed reports on audit findings and quality...
lever in our digital solutions business, enabling customer continuity, strengthening loyalty, and contributing significantly to long‑term value growth. As subscription and cloud models expand, the renewal process has become a key touchpoint in customer...