strong feedback from internal stakeholders.
The Customer Services Master Data Analyst will liaise with various cross
• functional and remote teams' such as:
• Customer Service Operations
• Shared Service Center
• Master Data Global Teams
• IT CoE YOU ARE...
you will be part of a dynamic team of Technical Business Analyst located in Zurich' Bioggio' Luxemburg and Manila. We are the experts in Avaloq for Treasury solutions. We take care of all aspects related to these areas in our Avaloq Core Platform...
applications
• Define and design solution based on requirement and analysis document
• Develop solution using Auraquantic framework
• Support project team performing tests and deploying solution
• Maintain software after go live' managing second level user...
issue resolution' root cause analysis' and problem management. Optimize support processes to ensure efficient and effective service delivery. - Define the infrastructure vision and roadmap' and oversee the installation' maintenance' security...
discrepancies' and claims. Maintain the company's tone and customer experience standards while adapting to customer-specific needs. - Returns and Refusals: Manage returns and refusals' including analysis' approval coordination' and processing with the SSC...