quotation and order fulfilment phases. Customer Service Reps provide outstanding customer service' promptly and accurately when responding to internal and external customer requests. Key Responsibilities: - Play a key role within the implementation of new...
email and phone.
Requirements
• Italian native and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365' CRM Database' and other internal platforms.
• A problem-solving...
business.Responsible for interfacing with customers and internal parties via email' phone' chat and case management tool. - Handle inquiries via phone' chat and email from customers and/or internal parties - Order management: order entry' price checking' order clearing...
language
• Communicative level of English language
• Very good communication skills written and spoken
• Problem solving skills and ability to communicate instructions clearly
• Customer service orientated
• Interest in technology and learning new skills...
support to other Care team members as needed, - Follows up on internal holds pertaining to credits processed on behalf of customers, - Intimately understand proper case handling process and can identify different business unit responsibilities.
What you'll...
standards and targets. You will respond timely and effectively to our Clients and Distributors (Members) queries via all channels of communication and assure proper data maintenance. You will support technical and ad hoc project roll-outs' including...
cannot be resolved without internal support. - Become a master CRM user' proficient in updating fields' creating and managing Insertion Orders - Be part of a multinational Customer Care Team responsible for all European clients where collaboration...
Offer pre-sales support to customers by referring customers to local resellers / creating web orders' once customer's specific needs have been identified. Identify opportunities and escalate to the correct internal contact. Advise customers on the...
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