Polti S.p.A., a leading company in the design and production of small steam appliances, is looking for a CUSTOMERSATISFACTION MANAGER to be included in the Strategic Marketing & Customer Engagement Department for its headquarters...
recommend personalized life insurance solutions.
• Foster and maintain strong, long-lasting client relationships.
• Provide exceptional customer service to build trust and satisfaction.
• Participate in ongoing training to enhance product knowledge and sales...
reporting to the Customer Service Manager and within the Commercial Area, will be responsible for the whole cycle of order management, ensuring the customersatisfaction according to the company guidelines and expectations, acting as an ambassador of the...
Gruppo Carmeli, realtà di riferimento nel settore automotive con sedi ufficiali a Brescia, Bergamo e Cremona, ricerca un/una Dealer Quality Manager: specialista nella gestione dei reclami e della customersatisfaction
Il ruolo
La figura...
in customer service' preferably in the education or tech industry.
• Strong communication and interpersonal skills with a focus on customersatisfaction.
• Technical proficiency and eagerness to learn about e-learning platforms and tools.
• Familiarity with...
relationships.
• Deliver exceptional customer service to ensure trust and satisfaction.
• Participate in ongoing training to refine product knowledge and sales techniques.
Requirements:
• A Life Insurance License or the willingness to obtain one (we’ll guide...
Riporto al Responsabile commerciale
Principali Responsabilità
• Sviluppo new business attraverso attività di back office
• Gestione e mantenimento delle relazioni commerciali con i clienti attivi
• Customer service, customersatisfaction...
tecniche di base al cliente
Monitoraggio SLA e customersatisfaction
Aggiornamento CRM e base conoscenza
Reportistica reclami e trend
Completano il profilo:
Orientamento al cliente
Conoscenza CRM e gestione ticket
Chiarezza comunicativa scritta e orale...
Riporto al Responsabile commerciale
Principali Responsabilità
• Sviluppo new business attraverso attività di back office
• Gestione e mantenimento delle relazioni commerciali con i clienti attivi
• Customer service, customersatisfaction...
customers.
• Provide product education and support to clients, including guidance on implementation and usage.
• Track and manage leads, contacts, and sales activity using Excel or other tools.
• Collaborate with internal teams to ensure customer...
customer experience across a large portfolio of customers (Up to 100 customers). The objective of this function will be to optimize the customer onboarding and adoption processes' improve renewal rates' increase customersatisfaction' and champion customer...
and external stakeholders - provides tangible feedback and proposes changes to sales processes' policies and tools to improve performance and increase customersatisfaction - Provides guidance and mentoring to less-experienced staff members Education...
Maintain high level of customer support and customersatisfaction' keeping a customer relationship database - Strive for client retention and loyalty and aim for a positive response to the customer's inquiry Requirements - Native or near native Italian...
Communicate clearly and empathetically' offering personalized assistance Maintain a customer-first mindset' ensuring satisfaction and loyalty Document all customer interactions accurately using internal CRM systems Collaborate with other departments as needed...
information about products' promotions' and policies.
• Resolve customer complaints and issues promptly' ensuring satisfaction.
• Document customer interactions accurately for future reference.
• Collaborate with various teams to ensure effective resolution of...