Job Title:
Team Leader Customer Service (TELCO industry)
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by...
si occuperà della gestione delle seguenti attività:
• Guidare e coordinare tutte le funzioni aziendali (operations, commerciale, marketing, IT, customer care, amministrazione) garantendo il raggiungimento degli obiettivi strategici.
• Definire e implementare...
a relevant network, drawing up tenders and contracts, managing contract and customer administration, and taking care of the implementation of BauWatch solutions and services sold. You will be working closely with our marketing team and supporting marketing...
Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently' escalating complex cases to the CS OperationsManager when required. - Audit Support and Compliance: Provide support for daily' monthly' and yearly audit checks (e.g...
industries.
• Strong interpersonal skills with a focus on providing exceptional customer experiences.
• Proficient in using computer systems for managing reservations and customer interactions.
• Ability to handle problems efficiently and maintain a positive...
ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality' efficiency &, customer journey improvement. Career growth and personal development...
wealth management technology and services for financial institutions around the world' including private banks and wealth managers' investment managers' as well as retail and neo banks. Our research led approach and continual innovation is powered by the...