ideas and perspectives and strongly encourage people with different backgrounds and experiences to apply. We are now looking for a Italian speaking Customer Success Manager' could that be you? What you'll be doing: - Proactively developing customer...
tutti i segreti della gestione di un punto vendita e in particolare avrai modo di:
• Gestire il conto economico del negozio e sviluppare strategie commerciali utili al raggiungimento dei KPI
• Garantire un'impeccabile CustomerExperience e promuovere...
excellent customerexperience with us,
• Occasionally performing outbound calls to customers according to predefined compaigns,
• Reporting to the relevant departments regarding site issues' in accurate content and troubleshooting
• Staying fully up-to-date...
courses What you'll experience with us As a Customer Service Sales Representative in our team' you will: - Mainly handle inbound activity (calls' emails' chat' tasks) of customer post sales requests - Outbound calls when necessary to solve issues with...
or enter orders' cancel accounts' or obtain details of complaints.
• Managing customers' expectations regarding the products and shipping deadlines.
• Prepare' maintain' and review purchasing files.
• Work on continuous improvement for customer...
cannot be resolved without internal support. - Become a master CRM user' proficient in updating fields' creating and managing Insertion Orders - Be part of a multinational Customer Care Team responsible for all European clients where collaboration...
and intuition to help undecided customers choose from the range of hotels in the Americas' Europe' and Australia - Provide excellent customer service by managing expectations and claims in a very positive' polite' and diplomatic way - Handle inquiries...
delivery' warranties' refunds. - Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction. - Achieve sales goals set up every quarter while providing an excellent customerexperience...
and processes' and ensure their good integration - Ensure a great customerexperience: improving processes and tools' managing feedback from team members and sharing it with the manager' reassigning tickets when necessary' checking stats for all teammates...
excellent customerexperience with us,
• Occasionally performing outbound calls to customers according to predefined compaigns,
• Reporting to the relevant departments regarding site issues' in accurate content and troubleshooting
• Staying fully up-to-date...
courses What you'll experience with us As a Customer Service Sales Representative in our team' you will: - Mainly handle inbound activity (calls' emails' chat' tasks) of customer post sales requests - Outbound calls when necessary to solve issues with...
or enter orders' cancel accounts' or obtain details of complaints.
• Managing customers' expectations regarding the products and shipping deadlines.
• Prepare' maintain' and review purchasing files.
• Work on continuous improvement for customer...
are.
Concentrix + Webhelp is a great match if you:
• Are fluent in Italian
• Have proven customer support experience or experience as a client service representative
• Have good level of English
• Have strong focus on customer needs and understanding...
cannot be resolved without internal support. - Become a master CRM user' proficient in updating fields' creating and managing Insertion Orders - Be part of a multinational Customer Care Team responsible for all European clients where collaboration...
and intuition to help undecided customers choose from the range of hotels in the Americas' Europe' and Australia - Provide excellent customer service by managing expectations and claims in a very positive' polite' and diplomatic way - Handle inquiries...
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