e affidabilità; - Conoscenza di Microsoft Office;
Conoscenze aggiuntive apprezzate
• Laurea in scienze economiche, Marketing e Comunicazione, scienze umanistiche;
• Esperienza nell'utilizzo di strumenti informatizzati di collaborazione come CRM, Microsoft Teams...
dell’italiano e dell’inglese scritto e parlato (o di un’altra seconda lingua); - Dimestichezza con strumenti digitali e CRM.
Dettagli offerta di lavoro
• Contratto di collaborazione con partita IVA;
• Sistema di remunerazione interamente basato su provvigioni...
in our CRM system
• Work closely with warehouse and logistics teams to ensure proper order fulfillment
• Collect customer feedback and suggest improvements to enhance service quality
• Stay updated on fitness trends and new product offerings in the sports...
inquiries in Italian via phone' email' and chat
• Assist clients with questions about home security systems' installation processes' and troubleshooting
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with internal...
grocery delivery services
• Assist customers in placing orders' processing changes' and tracking deliveries
• Resolve customer concerns and complaints in a timely and professional manner
• Document customer interactions accurately in our CRM system...
Collaborate with internal teams to resolve customer issues and ensure timely solutions
• Document customer interactions thoroughly in our CRM system
• Gather feedback from clients to inform improvements in our online retail offerings
• Stay updated on the...
complaints professionally
• Document customer interactions comprehensively in our CRM system
• Collaborate with internal teams to resolve customer inquiries and enhance service quality
• Gather and relay customer feedback to drive product improvement
• Stay...
interactions accurately in our CRM system
• Coordinate with hotel partners to ensure seamless service delivery
• Gather customer feedback to improve services and offerings
• Stay updated on hotel offerings' promotions' and travel trends Requirements
• Fluent...
content availability' and account management
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with internal teams to resolve client issues efficiently
• Provide detailed information about new releases' features...
accurately in our CRM system
• Collaborate with the EdTech team to resolve complex inquiries and improve user experience
• Gather and relay customer feedback to continually enhance our educational offerings
• Stay updated on the latest trends in online...
Assist clients with questions related to logistics services' tracking shipments' and shipping policies - Document client interactions and resolutions accurately in our CRM system - Collaborate with logistics and operations teams to resolve complex client...
CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technical...
technical understanding of SAP for Order Processing
• Experience with CRM tools (e.g.' Salesforce' Zendesk) will be a plus
• Basic fluency/proficiency in English and proficient or native in Italian
• Good communication &, interpersonal skills
• Strong MS...