Key Account Manager HVAC

CAREL is an innovative global high-tech company, leader in the evolution of control technology and humidification for air conditioning and refrigeration, listed at the Italian stock exchange.

To foster our continuous growth, we're strengthening our organization looking at smart professionals willing to join the team as contributors to company mission and goals

We are currently seeking the Key Account Manager to join our S&M Dept. - HVAC at CAREL HQs in Brugine (Padova).

ROLE GOAL:

With respect to the supporting role in key account global management: collaborate in the effective deployment of the KAM process and support of the KAM team.

Regarding the assigned accounts: develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.

Reports to Group Head of Key Account Management - HVAC.

MAIN ACCOUNTABILITIES & ACTIVITIES:

In line with the Group Key Account Management - HVAC standard and processes, and in coordination with the global key account sales strategies, He/She, with the role in key account global management:

• Contribute in setting guidelines and processes for the strategic management of HVAC Key Accounts, leveraging local sales structure; provide guidance and support to Subsidiaries.
• Participate to the continuous improvement of Group key account HVAC sales processes, tools, best pratcises.

In line with the Company strategy and in coordination with main related players, He/She, with respect to assigned accounts:

• Build and maintain strong relationships with the key clients, serving as their primary point of contact for all business-related matters.
• Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
• Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
• Collaborate with cross-functional teams, such as sales, marketing, and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
• Manage contract negotiations, renewals, and pricing discussions in collaboration with the key account sales team.
• Promote customer satisfaction by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
• Collaborate with marketing and product management teams to provide feedback and insights from clients, contributing to the development of new products/services.

• At least 5 years experience in multinational companies
• At least 3-5 years solid experience in sales, key account management, or relevant customer relationship management roles managing multinational Key Accounts
• Experience in the HVAC industry
• Very good English Proficiency level
• Availability to travel frequently (about 30% of time)
• University Degree