Customer Service & Operations Intern (Stage Curriculare)

Fler is on a full-time mission to reshape the way consumer goods are perceived with the customer and the experience in focus. We are an innovative and fast-growing startup that wants to revolutionize the shaving and body-care industry and that loves to break today's standards.

People who want to be part of something different that has the power to become something great. People who want to grow fast, learn a lot, always put themselves on the front line.

This role will allow you to see the inner workings of an innovative startup from diverse perspectives, allowing you to develop valuable competencies across multiple business domains while making a tangible impact on our success.

• Manage customer communications across multiple channels (email, social media, phone)
• Answer customer inquiries, troubleshoot issues, and provide assistance with orders, shipments, and returns
• Collect and analyze customer feedback to improve products and services
• Support e-commerce operational processes (order management, shipment tracking)
• Assist in creating and managing administrative documents including delivery notes, updating Excel spreadsheets, and contributing to forecasting models and reports
• Collaborate with marketing and product teams to share customer insights
• Contribute to the optimization of internal processes to improve operational efficiency

• Bachelor's degree or currently pursuing a degree in Economics, Business Administration, Communication, Marketing, Management Engineering or other related fields
• Excellent written and verbal communication skills in Italian and English (C1 level required)
• Knowledge of German/Spanish/French is a plus
• Customer-oriented mindset and ability to handle complex situations with empathy
• Problem-solving attitude and ability to work independently
• A proactive and collaborative approach – you love working with people and people love working with you
• Attention to detail and ability to manage multiple tasks simultaneously
• Interest in e-commerce and startup operational processes

Benefits

• You will play an extremely important role in taking this brand to the next level, so you should desire to go above and beyond in your work
• You will be joining an incredible company and team at an early stage where everything you do will have a huge impact
• Our brand answers unmet consumer needs, but our company is a place of inclusion and innovation: we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback
• Flexible working environment that values personal initiative and professional growth
• Take ownership of real projects from day one, with the support and guidance needed to excel in your role
• Opportunity to develop cross-functional skills in customer service, operations, and administration

Important information:

• Full-time curricular internship (tirocinio curricolare - you need to be currently enrolled in University)
• 6-12 months
• Full remote + quarterly in person meetings in Milan. If you're based in Milan, you can join the team at our offices based at WAO C30 twice a week.
• Fluent Italian & English required