Front Office Manager

Contract Type: Full Time

About the Hotel

The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.

Role Summary

The Front Office Manager plays a key role in creating a welcoming, professional, and service-oriented atmosphere for both guests and team members. As this is a new opening, a key responsibility will be the configuration of the property management system.

• Oversee daily front office operations, ensuring seamless check-in, check-out, and guest service processes.
• Lead, train, and motivate the front office team to deliver exceptional and personalized guest experiences.
• Maintain high standards of service in accordance with the hotel’s brand and luxury positioning.
• Ensure proper handling of guest requests, concerns, and feedback with discretion and prompt resolution.
• Coordinate closely with Housekeeping, Concierge, Reservations, and other departments to ensure guest satisfaction.
• Monitor room availability, occupancy levels, and collaborate with Revenue Management to optimize yield.
• Guarantee accurate handling of guest billing, payments, and reporting.
• Conduct regular training, performance evaluations for front office staff.
• Ensure compliance with health, safety, and security procedures.
• Prepare and analyze operational reports, forecasting, and guest satisfaction metrics.

• Degree in Hospitality Management or a related field.
• Minimum 3–5 years of experience in a similar leadership role within luxury hospitality.
• Strong knowledge of front office systems (e.g., Opera, Protel, or similar PMS).
• Mandatory knowledge of the SynXis reservation system.
• Excellent knowledge of Leading Hotels of the World standards.
• Proven leadership, organizational, and interpersonal skills.
• Fluent in English; proficiency in other languages is a strong advantage.
• High level of professionalism, discretion, and attention to detail.
• Flexibility to work shifts, weekends, and holidays based on operational needs.
• Excellent problem-solving and guest recovery skills.

• Competitive salary and benefits package
• Opportunity to be part of a prestigious and internationally recognized luxury hotel
• Career development and continuous training opportunities
• Dynamic and supportive work environment
• Meals and accommodation for non-local candidates