Amazon Italia Logistica S.R.L.-Canelli
Please note on-site presence is required for this role**
When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role...
Ferrero-Alba, 20 km da Canelli
Manager for our Alba (CN) plant. Covering this position, you will implement all the necessary guidelines to manage the overall Food Safety & Quality within the site, according to the policies and procedures defined by Group Food Safety & Quality.
You will...
Thales Group-Riva presso Chieri, 44 km da Canelli
Protect, Explore, Travel & Navigate.1
• Position : Project PA Manager – Institutional2
• Location: Turin – Italy3
• Job Description:The incumbent represents the Customer within an Institutional Project for all Quality related matters, and as such she/he...
Arpa Consulting-Riva presso Chieri, 44 km da Canelli
Ricerchiamo per Gruppo Multinazionale settore AutomotivePLANT QUALITY MANAGERLa risorsa, riportando direttamente al Responsabile Operations, sarà responsabile di:Monitorare e validare la conformità dei prodotti/processi in produzioneVerificare...
Albelissa-Villanova d'Asti, 37 km da Canelli
LEADERFigura richiesta:Process Quality Leader/EngineerResponsabilità: Assure technical regulation and standards requirements defined by engineering technical specification / drawingsAssure, in collaboration with Program Managers, that process qualification...
Arpa Consulting-Riva presso Chieri, 44 km da Canelli
RicerchiamoRicerchiamo per Azienda Multinazionale Settore ICTQUALITY MANAGERLa risorsa sarà responsabile dello sviluppo e della manutenzione dei sistemi di controllo qualità al fine di ottenere prodotti finiti conformi agli standard governativi e ai...
Tnservice Srl - Agenzia per il Lavoro-Cherasco
Tnservice Srl, Agenzia per il Lavoro (AUT.Il nostro cliente, realtà che propone soluzioni di noleggio, vendita e assistenza tecnica di macchine movimento terra, sta cercando.Avrai la responsabilità degli interventi tecnici che verranno svolti presso l’officina oppure in trasferta, presso i cantieri ...
Ferrero International S.A.-Alba, 20 km da Canelli
and Quality Manager for our Alba (CN) plant.
Covering this position, you will implement all the necessary guidelines to manage the overall Food Safety & Quality within the site, according to the policies and procedures defined by Group Food Safety & Quality...
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Customer Care Agent (Italian Speaking)
Uniqlo Co., Ltd. | Asti | Full-time | asti.bakeca.it |
This a fantastic opportunity to join an exciting internationally recognized retail clothing brand and to be at the core of our interactions with our customers. SHIFT PATTERNS:
• Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00
• 20:00* * Please note the above hours reflect start and end times' shifts will be scheduled within these times
• Hours are subject to change depending on business needs/seasonality and by markets.
• Anything outside of these hours will be communicated and confirmed in advance.
LOCATION: Central London' Regent Street Office &, some work from home
• Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home* .
• Please note the above office and working from home schedule are subject to change depending on business needs/seasonality and market requirements.
• Any training is to be attended on-site (Office) when scheduled' this is not considered as part of the 3 days in office per week.
RESPONSIBILITIES
• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone)' Email' and Chat channels with internal and external customers.
• Primarily responsible for covering all channels for your main assigned market' and supporting other markets when required.
• Respond to all inbound contacts adhering to set targets (daily' weekly' and monthly).
• Review and analyze contact drivers to fully understand our customer needs.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
• Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
• Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
• Provide translations and feedback to improve our standard responses.
• Demonstrate 'Role Model' behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
• Adopt a professional and friendly manner in all interactions with internal and external customers.
• Ensure compliance with all applicable regulations.
This will include but is not limited to all GDPR guidelines.
• Provide support &, assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY
• Must have strong written communication skills in English and Italian to understand and respond to customer issues
• For a Bi-lingual role' C1 English level and C2 level in the native/additional language minimum required.
SKILLS AND ABILITIES
• Computer literate in all Microsoft packages (Outlook' Excel' PowerPoint)
• Organised' with a high sense of priority
• Comfortable working in a fast-paced environment
• Good levels of numeracy' accuracy' and attention to detail
• Strong work ethic' can work independently' and enjoys working as part of a team
• Passionate for our brand and customer service
• Excellent interpersonal skills and the ability to build #LI-HYBRID #LI-POST
• Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00
• 20:00* * Please note the above hours reflect start and end times' shifts will be scheduled within these times
• Hours are subject to change depending on business needs/seasonality and by markets.
• Anything outside of these hours will be communicated and confirmed in advance.
LOCATION: Central London' Regent Street Office &, some work from home
• Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home* .
• Please note the above office and working from home schedule are subject to change depending on business needs/seasonality and market requirements.
• Any training is to be attended on-site (Office) when scheduled' this is not considered as part of the 3 days in office per week.
RESPONSIBILITIES
• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone)' Email' and Chat channels with internal and external customers.
• Primarily responsible for covering all channels for your main assigned market' and supporting other markets when required.
• Respond to all inbound contacts adhering to set targets (daily' weekly' and monthly).
• Review and analyze contact drivers to fully understand our customer needs.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
• Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
• Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
• Provide translations and feedback to improve our standard responses.
• Demonstrate 'Role Model' behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
• Adopt a professional and friendly manner in all interactions with internal and external customers.
• Ensure compliance with all applicable regulations.
This will include but is not limited to all GDPR guidelines.
• Provide support &, assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY
• Must have strong written communication skills in English and Italian to understand and respond to customer issues
• For a Bi-lingual role' C1 English level and C2 level in the native/additional language minimum required.
SKILLS AND ABILITIES
• Computer literate in all Microsoft packages (Outlook' Excel' PowerPoint)
• Organised' with a high sense of priority
• Comfortable working in a fast-paced environment
• Good levels of numeracy' accuracy' and attention to detail
• Strong work ethic' can work independently' and enjoys working as part of a team
• Passionate for our brand and customer service
• Excellent interpersonal skills and the ability to build #LI-HYBRID #LI-POST
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