TOM FORD FASHION| Assistant General Manager, Mens
EZ Service Srl | Cagliari | careers.zegnagroup.com |
Job Purpose:
Working with the General Manager, the AGM is responsible for assisting with the day-to-day management of the sales team, motivating the team, driving sales target achievement, and “making the magic happen” for the TOM FORD FASHION client, each and every day.
Drive sales achievement vs budget
Elevate client experience and drive clienteling actions, including development of existing clients and acquisition of new clients.
Coach and develop team, participate in recruitment/hiring of team members, and drive accountability on delivery of targets.
Open and close the boutique; ensure policies and procedures are followed in order to achieve maximum results. Tasks & Responsibilities:
Business Leadership: Responsible for achievement of annual sales goals across assigned product categories, as well as total boutique goal
Increase sales and measure sales performance and key KPI’s daily
Provide and inspire outstanding service to our customers
Assist in assigning and monitoring sales goals of Sales Associates
Responsible for driving client outreach, consignment, and appointment setting
Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
Train, coach, develop, and lead sales associates in selling skills
Conduct and/or participate in regular store meetings and Daily Huddles to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
Develop Made-to-Measure business in partnership with GM, MTM Director, and boutique team
Facilitate proper communication between management and associates Client Experience & Development: Ensure that all Clients experience outstanding service at all times
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring that the highest level of customer service is provided
In partnership with GM, develop and execute strategies to retain and develop top-tier clients and high-potential clients
Assist in execution of company CRM and marketing initiatives by developing and executing action plans with the team. Product and Stock Management: Drive sell-thru and coordinate product needs with NY merchandising office
Facilitate transfers to support optimal sell-thru and support zone success
Minimize stock damages thru strong stock management and ensuring excellence in BOH
Coordinate and participate in department inventories
Monitor proper pricing of merchandise Process Management:
Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
Lock and secure the store, and oversee compliance with all security procedures
Any other tasks as assigned from time to time Skills & Competencies: Develop and train associates, build relationships, and develop A-level talent in all retail roles
Create high energy and a positive work environment. Inspire and motivate your team
Provide outstanding customer service to TOM FORD FASHION clients
Effectively manage sales staff toward achievement of sales and clienteling objectives
Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
Help to ensure excellent visual merchandising standards
Maintain a fair, consistent, and equitable set of standards with regard to team
Adjust priorities and manage time wisely in a fast-paced environment
Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, and all other office equipment Requirements
At least 5 + years of retail experience required, preferably with at least 2 years of management, in a luxury product setting
Strong sense of entrepreneurial spirit, initiative, and commercial ability
Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
Strong initiative to propose actions and drive implementation in the boutique, in coordination with GM
Ability to work multifaceted hours/days, including nights, weekends, and holidays, as needed
Availability to work the hours vital to open and/or close the store
Ability to maintain presence on selling floor for long periods as needed
Strong interpersonal, communication, organization and follow-through skills
The hiring range for this position ranges from $150,000-$160,000 with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
Working with the General Manager, the AGM is responsible for assisting with the day-to-day management of the sales team, motivating the team, driving sales target achievement, and “making the magic happen” for the TOM FORD FASHION client, each and every day.
Drive sales achievement vs budget
Elevate client experience and drive clienteling actions, including development of existing clients and acquisition of new clients.
Coach and develop team, participate in recruitment/hiring of team members, and drive accountability on delivery of targets.
Open and close the boutique; ensure policies and procedures are followed in order to achieve maximum results. Tasks & Responsibilities:
Business Leadership: Responsible for achievement of annual sales goals across assigned product categories, as well as total boutique goal
Increase sales and measure sales performance and key KPI’s daily
Provide and inspire outstanding service to our customers
Assist in assigning and monitoring sales goals of Sales Associates
Responsible for driving client outreach, consignment, and appointment setting
Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
Train, coach, develop, and lead sales associates in selling skills
Conduct and/or participate in regular store meetings and Daily Huddles to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
Develop Made-to-Measure business in partnership with GM, MTM Director, and boutique team
Facilitate proper communication between management and associates Client Experience & Development: Ensure that all Clients experience outstanding service at all times
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring that the highest level of customer service is provided
In partnership with GM, develop and execute strategies to retain and develop top-tier clients and high-potential clients
Assist in execution of company CRM and marketing initiatives by developing and executing action plans with the team. Product and Stock Management: Drive sell-thru and coordinate product needs with NY merchandising office
Facilitate transfers to support optimal sell-thru and support zone success
Minimize stock damages thru strong stock management and ensuring excellence in BOH
Coordinate and participate in department inventories
Monitor proper pricing of merchandise Process Management:
Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
Lock and secure the store, and oversee compliance with all security procedures
Any other tasks as assigned from time to time Skills & Competencies: Develop and train associates, build relationships, and develop A-level talent in all retail roles
Create high energy and a positive work environment. Inspire and motivate your team
Provide outstanding customer service to TOM FORD FASHION clients
Effectively manage sales staff toward achievement of sales and clienteling objectives
Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
Help to ensure excellent visual merchandising standards
Maintain a fair, consistent, and equitable set of standards with regard to team
Adjust priorities and manage time wisely in a fast-paced environment
Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, and all other office equipment Requirements
At least 5 + years of retail experience required, preferably with at least 2 years of management, in a luxury product setting
Strong sense of entrepreneurial spirit, initiative, and commercial ability
Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
Strong initiative to propose actions and drive implementation in the boutique, in coordination with GM
Ability to work multifaceted hours/days, including nights, weekends, and holidays, as needed
Availability to work the hours vital to open and/or close the store
Ability to maintain presence on selling floor for long periods as needed
Strong interpersonal, communication, organization and follow-through skills
The hiring range for this position ranges from $150,000-$160,000 with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
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