SquadragentiPerugia
L’obiettivo è quello di .Ti stai chiedendo se il venditore è il ruolo adatto a te?.DNA, trovi nuove strade/soluzioni per affrontare determinati eventi, hai un tuo approccio al lavoro chiaro e ben .Non vogliamo il miglior venditore del mondo …vogliamo un venditore che sa as...
FRAGItalia
La risorsa dovrà occuparsi della realizzazione delle procedure di controllo del processo, tramite sistemi DCS e PLC, delle apparecchiature per la produzione della carta quali: preparazione dell'impasto, macchina per carta / cartone, avvolgitori, sezioni di bobina, riavvolgitori, sistema di vapore / ...
Pipecare GroupUmbria
Perform the Quality Incoming, in process, Final Controls on the respected sections.
• Report to Quality Manager in case of any rejections found.
• Stop the activity in the respective section if the process violation was found and report to the Production...
Retelit GroupPerugia
Terraform, Ansible, Cloud Formation, ARM, Python); - Experience as a Product Owner / Product Manager with software products highly appreciated; - Strong knowledge of software development lifecycle and experience in Agile methodologies;
This position will...
DSJ GlobalUmbria
heritage of excellence and innovation, we have built a reputation for delivering top-quality services and solutions tailored to our client's needs.
Position Overview: As the Senior Sales Manager, you will take charge of our European sales strategy for road...
Pipecare GroupUmbria
PIPECARE Egypt is currently looking for Supply Chain Managerto join our office in Cairo, Egypt.
The Supply Chain Manager is responsible for overseeing and managing the company’s overall supply chain and logistics strategy and operations to maximize...
Pipecare GroupUmbria
per quarter are set and orders placed in time for required tools and spares.
• Is fully responsible for organization of local supply chain.
• Agreeing with PAM Manager and Quality Manager which spares can be locally produced/ordered.
• selecting reputable...
Fintech NewsUmbria
department's daily workflow, assign project workload, and monitor deadlines and budgets.
• Give and receive feedback from other designers to constantly raise our bar for quality
Internal Comms
• Create the brand system for corporate communications, including...
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Customer Care Agent (Italian Speaking)
Uniqlo Co., Ltd. | Perugia | Full-time | perugia.bakeca.it |
This a fantastic opportunity to join an exciting internationally recognized retail clothing brand and to be at the core of our interactions with our customers. SHIFT PATTERNS:
• Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00
• 20:00* * Please note the above hours reflect start and end times' shifts will be scheduled within these times
• Hours are subject to change depending on business needs/seasonality and by markets.
• Anything outside of these hours will be communicated and confirmed in advance.
LOCATION: Central London' Regent Street Office &, some work from home
• Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home* .
• Please note the above office and working from home schedule are subject to change depending on business needs/seasonality and market requirements.
• Any training is to be attended on-site (Office) when scheduled' this is not considered as part of the 3 days in office per week.
RESPONSIBILITIES
• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone)' Email' and Chat channels with internal and external customers.
• Primarily responsible for covering all channels for your main assigned market' and supporting other markets when required.
• Respond to all inbound contacts adhering to set targets (daily' weekly' and monthly).
• Review and analyze contact drivers to fully understand our customer needs.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
• Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
• Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
• Provide translations and feedback to improve our standard responses.
• Demonstrate 'Role Model' behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
• Adopt a professional and friendly manner in all interactions with internal and external customers.
• Ensure compliance with all applicable regulations.
This will include but is not limited to all GDPR guidelines.
• Provide support &, assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY
• Must have strong written communication skills in English and Italian to understand and respond to customer issues
• For a Bi-lingual role' C1 English level and C2 level in the native/additional language minimum required.
SKILLS AND ABILITIES
• Computer literate in all Microsoft packages (Outlook' Excel' PowerPoint)
• Organised' with a high sense of priority
• Comfortable working in a fast-paced environment
• Good levels of numeracy' accuracy' and attention to detail
• Strong work ethic' can work independently' and enjoys working as part of a team
• Passionate for our brand and customer service
• Excellent interpersonal skills and the ability to build #LI-HYBRID #LI-POST
• Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00
• 20:00* * Please note the above hours reflect start and end times' shifts will be scheduled within these times
• Hours are subject to change depending on business needs/seasonality and by markets.
• Anything outside of these hours will be communicated and confirmed in advance.
LOCATION: Central London' Regent Street Office &, some work from home
• Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home* .
• Please note the above office and working from home schedule are subject to change depending on business needs/seasonality and market requirements.
• Any training is to be attended on-site (Office) when scheduled' this is not considered as part of the 3 days in office per week.
RESPONSIBILITIES
• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone)' Email' and Chat channels with internal and external customers.
• Primarily responsible for covering all channels for your main assigned market' and supporting other markets when required.
• Respond to all inbound contacts adhering to set targets (daily' weekly' and monthly).
• Review and analyze contact drivers to fully understand our customer needs.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
• Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
• Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
• Provide translations and feedback to improve our standard responses.
• Demonstrate 'Role Model' behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
• Adopt a professional and friendly manner in all interactions with internal and external customers.
• Ensure compliance with all applicable regulations.
This will include but is not limited to all GDPR guidelines.
• Provide support &, assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY
• Must have strong written communication skills in English and Italian to understand and respond to customer issues
• For a Bi-lingual role' C1 English level and C2 level in the native/additional language minimum required.
SKILLS AND ABILITIES
• Computer literate in all Microsoft packages (Outlook' Excel' PowerPoint)
• Organised' with a high sense of priority
• Comfortable working in a fast-paced environment
• Good levels of numeracy' accuracy' and attention to detail
• Strong work ethic' can work independently' and enjoys working as part of a team
• Passionate for our brand and customer service
• Excellent interpersonal skills and the ability to build #LI-HYBRID #LI-POST
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