RestworldRiese Pio X
Stiamo cercando un aiuto cuoco appassionato e dinamico per la Gastronomia "Da Mauro", situata a Treviso.Negli anni ‘50, in Via Santa Bona Vecchia nasce la latteria ed il negozio di alimentari della famiglia De Simoi, per oltre quarant’anni è crocevia di clienti; viandanti affamati, passanti curiosi,...
BurberryVeneto
flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customersDrive partnership on the selling floor between sales associates, specialists, stock and operations...
Antal International NetworkVenezia
vision for product and service delivery.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals...
Marriott International, Inc.Venezia
Position Type Non-Management
The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Chef de Rang.Reporting to the Restaurant Manager, the Chef de Rang will be part of a team of high-level...
SwarovskiVenezia
At Swarovski, where innovation meets inspiration, our Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.
We are searching for a committed Store Manager to place...
Nike Deutschland GmbHNoventa di Piave
Retail sind Kreativität und Ehrgeiz gefragt. Dafür erhältst du die Möglichkeit, dich an der Seite der besten Sportler, Teamkollegen und Retail-Partner der Branche weiterzuentwickeln.
Description
As our Nike Store Lead your mission will be to deliver...
Swarovski Internazionale d'Italia SpaVenezia
At Swarovski, where innovation meets inspiration, our Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.
We are searching for a committed Store Manager to place...
Kuoni TumlareVenezia
About Kuoni TumlareAt Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination...
Ricevi le offerte via email!
Ricevi notifiche via email con le ultime offerte di lavoro per: Service Delivery Manager in Provincia di Venezia
Servizio gratuito. Potrai disattivare il servizio in qualunque momento
Telephone Operator | Centralinista
SAN CLEMENTE PALACE KEMPINSKI VENICE | Venezia | www.jobintourism.it |
San Clemente Palace Kempinski Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid’s Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year.
True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily.
Join our Team in 2024!
For the upcoming season 2024 | Mid March 2024 to Mid November 2024 | we are looking for:
JOB TITLE: Telephone Operator
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager / Director of Revenue Management
NATIONALITY: Eligible for a working permit in country of hire.
EDUCATION: Higher College Education and/or High School Diploma, Hotel Apprenticeship.
EXPERIENCE: To fill the position, the following is required: General office administration
LANGUAGE: Ability to work and communicate in a multinational environment: Italian – excellent oral and written skills. English – excellent oral and written skills. Additional languages – beneficial
COMPETENCIES: To fill this position the candidate must have:
Information management
International etiquette
Team building skills
Planning/organisation skills
Problem solving skills
Adaptability
Flexibility, initiative
Results oriented
Pro-active hospitality skills including guest service skills
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of administration: Excellent MS Office (Word, Excel, Power Point) knowledge; Digital equipment knowledge; Knowledge of Opera PMS.
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
People oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Stress management
Excellent verbal and written communication skills
Excellent listening skills
Positive attitude
Role model behaviour
SCOPE
The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.
OVERALL OBJECTIVES
The job of Telephone Operator is executed satisfactorily when:
LQA (Leading Quality Assurance) audit results are 85% and above.
CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
Telephone system is always well maintained.
Telephone lists are up to date.
MAIN RESPONSIBILITIES
Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
Write down messages accurately for our guests and deliver messages in a timely manner.
Handle guests’ requests for DND (Do Not Disturb) and confidential status.
Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
In case of emergency, handles all communications for the hotel whilst serving as the communication center.
Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.
Basic knowledge and management of Opera PMS
Monitor TV channels in addition to outlets’ and public area’s music to ensure smooth and proper functioning.
In case of emergency, handle all communications for the hotel whilst serving as the communication center.
Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
Maintain the neatness of their working area at all time.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily.
Join our Team in 2024!
For the upcoming season 2024 | Mid March 2024 to Mid November 2024 | we are looking for:
JOB TITLE: Telephone Operator
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager / Director of Revenue Management
NATIONALITY: Eligible for a working permit in country of hire.
EDUCATION: Higher College Education and/or High School Diploma, Hotel Apprenticeship.
EXPERIENCE: To fill the position, the following is required: General office administration
LANGUAGE: Ability to work and communicate in a multinational environment: Italian – excellent oral and written skills. English – excellent oral and written skills. Additional languages – beneficial
COMPETENCIES: To fill this position the candidate must have:
Information management
International etiquette
Team building skills
Planning/organisation skills
Problem solving skills
Adaptability
Flexibility, initiative
Results oriented
Pro-active hospitality skills including guest service skills
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of administration: Excellent MS Office (Word, Excel, Power Point) knowledge; Digital equipment knowledge; Knowledge of Opera PMS.
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
People oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Stress management
Excellent verbal and written communication skills
Excellent listening skills
Positive attitude
Role model behaviour
SCOPE
The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.
OVERALL OBJECTIVES
The job of Telephone Operator is executed satisfactorily when:
LQA (Leading Quality Assurance) audit results are 85% and above.
CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
Telephone system is always well maintained.
Telephone lists are up to date.
MAIN RESPONSIBILITIES
Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
Write down messages accurately for our guests and deliver messages in a timely manner.
Handle guests’ requests for DND (Do Not Disturb) and confidential status.
Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
In case of emergency, handles all communications for the hotel whilst serving as the communication center.
Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.
Basic knowledge and management of Opera PMS
Monitor TV channels in addition to outlets’ and public area’s music to ensure smooth and proper functioning.
In case of emergency, handle all communications for the hotel whilst serving as the communication center.
Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
Maintain the neatness of their working area at all time.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Scopri le migliori offerte di lavoro per te: