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Front Office Manager
Milano | www.jobintourism.it |
FRONT OFFICE MANAGER (d/f/m)
ABOUT US
Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities!
We live our motto BE YOURSELF. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us – just be who you are.
In our colourful and somewhat crazy team – the Leonardo Family – your motivation, your opinion and your ideas are in demand.
WHAT WE OFFER
• Permanent employment contract
• Support in reconciling work and family life
• Europe-wide employee app “LEAPP”
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events
YOUR MAIN DUTIES
• Being responsible for the whole Front Office Team and leading by example
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience
• Handling customer complaints and special requests
• Managing and motivating Front Office team in order to provide high quality services for guests
• Playing a key role in training and developing the team, and troubleshooting emergencies
• Carrying out, reviewing and updating where appropriate, all Reception and Night procedures
• Planning shifts and holiday for employees and trainees
• Ensuring that the team performs all guest accounting functions according to the hotels policies and procedures and adheres to the company’s credit policy
• Control of cash management and accounting
• Control of reservations
• Being a point of contact between different departments
• Conveying the hotel’s image
• Carrying out duty manager responsibilities in order to support the hotel’s business needs
• Openly communicating with staff ensuring regular briefings occur and all relevant information is passed on
• Order and purchase of departmental supplies, carrying out monthly stock takes and act on any discrepancies
• Liaise with the GM to review guest feedback and respond accordingly as necessary
YOUR PROFILE
• BE YOURSELF – Be authentic and yourself
• Successfully completed vocational training in the hotel industry or comparable qualification
• Proven work experience as a Front Office Manager in a 4* hotel environment
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in Italian and English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities, stress resistant
• Good knowledge of the main IT systems and booking systems (OTA)
• Problem-solving skills
• Flexible and adaptable, with ability to stay calm under pressure, adapting your approach to complete routine and non routine tasks
• Passionate about the Hotel Industry
At Leonardo we are open and tolerant and value you for who you are – regardless of your origin and religion, your gender and age, your sexual orientation or possible impairments.
We look forward to receiving your online application as Front Office Manager.
ABOUT US
Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities!
We live our motto BE YOURSELF. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us – just be who you are.
In our colourful and somewhat crazy team – the Leonardo Family – your motivation, your opinion and your ideas are in demand.
WHAT WE OFFER
• Permanent employment contract
• Support in reconciling work and family life
• Europe-wide employee app “LEAPP”
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events
YOUR MAIN DUTIES
• Being responsible for the whole Front Office Team and leading by example
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience
• Handling customer complaints and special requests
• Managing and motivating Front Office team in order to provide high quality services for guests
• Playing a key role in training and developing the team, and troubleshooting emergencies
• Carrying out, reviewing and updating where appropriate, all Reception and Night procedures
• Planning shifts and holiday for employees and trainees
• Ensuring that the team performs all guest accounting functions according to the hotels policies and procedures and adheres to the company’s credit policy
• Control of cash management and accounting
• Control of reservations
• Being a point of contact between different departments
• Conveying the hotel’s image
• Carrying out duty manager responsibilities in order to support the hotel’s business needs
• Openly communicating with staff ensuring regular briefings occur and all relevant information is passed on
• Order and purchase of departmental supplies, carrying out monthly stock takes and act on any discrepancies
• Liaise with the GM to review guest feedback and respond accordingly as necessary
YOUR PROFILE
• BE YOURSELF – Be authentic and yourself
• Successfully completed vocational training in the hotel industry or comparable qualification
• Proven work experience as a Front Office Manager in a 4* hotel environment
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in Italian and English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities, stress resistant
• Good knowledge of the main IT systems and booking systems (OTA)
• Problem-solving skills
• Flexible and adaptable, with ability to stay calm under pressure, adapting your approach to complete routine and non routine tasks
• Passionate about the Hotel Industry
At Leonardo we are open and tolerant and value you for who you are – regardless of your origin and religion, your gender and age, your sexual orientation or possible impairments.
We look forward to receiving your online application as Front Office Manager.
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